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Helping the Customer Drive to ‘Zero Defects’
[For this blog, I have invited John Latimer, a director of world-wide customer quality engineering, to provide us with a view of our philosophy in how we are improving our quality. What I find unique to Xilinx is that we recognize that in order to improve quality, we need to actively seek out, and cooperate with our customers’ quality organizations. Here follows John’s blog:
Austin Lesea]
Helping the Customer Drive to ‘Zero Defects’
Xilinx has been committed with its customers to drive towards defect elimination in customer applications. To achieve this often takes a level of focus and partnership which many customers are unable to achieve. However, the benefits can be extreme. In one example, Xilinx has now shipped over 9 million units with 0 parts per million (ppm) defect levels into a high volume consumer application.
Achieving ‘zero defects’ is a two-way street: commitment on both sides is required.
Other customers have achieved similar results.
[see image 1]
These happy customers have three things in common to create these kinds of successful results:
1) Working early and cooperatively during the development process
2) Properly accounting for Xilinx manufacturing variability during customer qualifications (talk to us!)
3) Working as a team with customers and contract manufacturers (CM’s) to drive quick diagnosis during manufacturing to resolve manufacturing issues
To drive this further, Xilinx has developed and made available specific quality related training to aid in the design process.
* Online training focused on improving design margin
* FPGA Design Quality Checklists to avoid common mistakes
* FAE support to drive best known methods
[see image 2]
To help customers improve the robustness of their qualification efforts, Xilinx can now make available manufacturing process corner material to better qualify customer designs.
Note: To see if you qualify for this program, you should contact the Xilinx quality team, through your FAE or distributor.
Lastly, Xilinx has been working closely with contract manufacturers to reduce and eliminate inline manufacturing issues. To do this successfully, the Xilinx Customer Quality teams around the world works with the customer to understand their troubleshooting capabilities, signature analysis, and common manufacturing issues (like electrical over stress damage) and apply this knowledge to improve our quality.
To be truly successful, these efforts all need the support of our customers to reach zero defects.
Xilinx is committed to solving customer issues. We continue to make progress with customers who are interested in driving toward defect free experiences using our products, because their success is our success.
John Latimer
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kcmman
- Ken Chapman holds a first class BSc Degree with honours in Electronic and Electrical Engineering from the University of Surrey. Before obtaining his degree, he spent 4 years working in production environments, making precision instruments and working his way through all levels of a small electronics company. He spent 4 years at Racal Radar Defense Systems combining detailed digital design with all aspects of system integration. Ken joined the UK division of Xilinx in 1991, and was instrumental in developing innovative methods of implementing DSP functions in the Xilinx devices. He has filed several patents while at Xilinx, including the 'MULT_AND' gate seen in each Virtex™ and Spartan-II™ device that has made multipliers and other arithmetic functions smaller and faster.
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peter.a
- Peter Alfke joined Xilinx in 1988 as director of applications engineering. He currently serves as Distinguished Engineer in the Advanced Products Group. He graduated in electronic engineering from the Technical University in Hannover, Germany in 1957. He went on to work in telecom and computer design with LM Ericsson and Litton Industries before moving to California in 1968. He has spent forty years in Applications Engineering with Fairchild, Zilog, AMD, and now Xilinx. He holds more than thirty patents, has authored many application notes, and given worldwide seminars on digital integrated circuits. He is active in the newsgroup comp.arch.fpga.
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austin.lesea
- Austin graduated from UC Berkeley in 1974 and 1975 with his BS EECS in Electromagnetic (E&M) Theory and MS EECS in Communications and Information Theory. He has worked in the telecommunications field for 20 years designing optical, microwave, and copper- based transmission systems. He developed SONET/SDH GPS-based Timing Systems for 12 of those years. For the last ten years at Xilinx, Austin was in the IC Design department for the Virtex product line. His new role is working for Xilinx Research Labs, where he is looking beyond the present technology issues.
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