Program Device Error ZCU102

[tsr3944]

I have a ZCU102 board. I am trying out the Xilinx IBERT tutorial. I am following all the steps shown no issues until towards the end.

When I generate my bit-stream, I generate without any errors (only a few warning).

After that, I go ahead to the process of uploading it into my board.

However, when I click "Program Device" to upload my program onto my device, I get this error "[Labtools 27-3176]-hw_server failed during internal command".

Has anyone encountered this error before? Can you tell me what the error is this and why am I getting this error? What can I do to solve this issue?

I am not developing anything new, I am just following Xilinx's IBERT tutorial step by step and I am encountering this error at the very end when I try to upload the program onto the board.

Thank you!

[jlarkin]

Before clicking 'Program device', can you try the following commands in the Tcl console:

disconnect_hw_server

connect_hw_server

Do you see the xczu9 device and the arm_dap listed in the Hardwarwe Manager window?

[tsr3944]

No, I get an error 44-141 in messages tab and also 27-2285 under the tcl console tab