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Explorer
Explorer
525 Views
Registered: ‎06-19-2014

Does anyone take responsibility to solve customer problems on this forum?

Hello,

   Being quite irritated by speed of customer support provided on this forum, I would like to ask how does this forum work? Does xilinx assign employees to solve customer problems? or is it totally volunteer work? Is anyone answerable to anyone if customer problem is not solved? You can look at example below in which I asked a question on 27 Nov 18, and it is not solved by 10 Dec 18. Should I remain stuck at same point?

 

https://forums.xilinx.com/t5/UltraScale-Architecture/RFSOC-initialization-question/m-p/914822#M7973

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Xilinx Employee
Xilinx Employee
498 Views
Registered: ‎06-14-2012

Re: Does anyone take responsibility to solve customer problems on this forum?

Sorry for the inconvenience caused .We have dedicated engineers looking into forums. Especially on this one, there has been a lag as we trying to get the information.We have intimated the engineers to look into this and respond appropriately.
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