05-17-2019 08:20 AM
I am currently evaluating our program’s part lists for availability/obsolescence issues and am in urgent need of your assistance.
Manufacturer Part Number
Please review the part number(s) from past assessment and assist me by answering the following questions. Importantly if there are any changes.
For the item(s) listed above.
05-17-2019 10:20 AM
05-17-2019 10:41 AM
I was referred to open a ticket here on website through service portal. All I seem to get directed to is posting on message board. My one contact for Xilinx is the one that referred me to here. I'm aware the parts are being discontinued, I'm accomlishing my normal 6 month review of Part's list, and just needing verification that no changes have occurred since my last report.
05-23-2019 12:09 AM
HI @dracdenn ,
Your FAE is the best contact to get these answers. I will try to ask him to answer.
05-23-2019 08:28 AM
Thank you, I'd appreciate that, but the POC I did have referred me here, and because the p/n's I'm asking about are older versions, it doesnt allow me to open a service ticket. Only option I get is to post here in forum for assistance.
05-23-2019 09:01 AM
That is because your only real support is through your authorized distributor. If you feel Xilinx has classified you incorrectly, you should open a service request.
05-24-2019 01:57 AM
We have contacted your sales contact and asked him to reply to this questions directly. As per the Service Portal page, this type of questions are not supported through the Service Portal:
This is the same for the forums. You will not get these answers here.
06-03-2019 12:31 AM
Hi @dracdenn ,
Just a quick check? Did you get the answers from your FAE?