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dcwhitehead
Adventurer
Adventurer
233 Views
Registered: ‎03-28-2014

Account Disabled

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For some reason my account has been disabled and I'm unable to purchase another Vivado license. I work for a US based company and we've been working with Xilinx parts for over a decade. Attempts at contacting support have gone unanswered over the past two weeks.

Can a moderator here help?

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anatoli
Moderator
Moderator
164 Views
Registered: ‎06-14-2010

Hello again @dcwhitehead ,

I just received a confirmation stating that your profile is now unblocked. Please try once again and you should not see this error this time.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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anatoli
Moderator
Moderator
174 Views
Registered: ‎06-14-2010

Hello @dcwhitehead ,

Thanks for letting us know.

I've checked your profile, and indeed, your account seems to be blocked by expert compliance checks.

Let me please to reach out to the Xilinx Global Trade Compliance team and request to review your profile and to get this unblocked then.

Apologies for any inconvenience caused.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------
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anatoli
Moderator
Moderator
165 Views
Registered: ‎06-14-2010

Hello again @dcwhitehead ,

I just received a confirmation stating that your profile is now unblocked. Please try once again and you should not see this error this time.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------

View solution in original post

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