01-28-2019 03:40 PM
I'm trying to download the following reference design:
and I'm getting the error message
"We cannot fulfill your request as your account has failed export compliance verification. Please visit https://www.xilinx.com/support/answers/44043.htmlfor a possible solution to resolve this error."
Also, I can't file a service request because of the same issue.
I've read all the related issues to this problem and any of them led me to a solution, so I think there is something wrong with my account in Xilinx system. Can anyone from Xilinx contact me? My username is asadk.
01-31-2019 08:04 AM
This is your 3rd different forum post for the exact same issue. Please note that Xilinx Global Trade Compliance Team is currently reviewing your profile. Once done, and if all is OK, they will then unblock your profile and you can then download the required SW from Xilinx. I've already told them that this is urgent for you, so they should get back to me shortly with an update. I will let you know straight away once i hear back from them.
02-08-2019 07:54 AM
Your issue is resolved by now, am I right? I though i've contacted you on this matter, however i don't see any follow up emails from my end, so just wanted to double check with you. Can you confirm on this please? Thanks in advance.