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kjellbraden
Newbie
Newbie
11,858 Views
Registered: ‎05-07-2014

Activation Licensing failing

I'm being told "The activation licensing section below is disabled either because Vivado License Manager was not used to initiate this web session or because the Activation Request ID has already been used to generate a license. Please see http://www.xilinx.com/tools/faq.htm for more information."

HOWEVER, note that I'm really using the Vivado License Manager and the "Connect Now" button to initiate the session. What am I doing wrong?

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8 Replies
vuppala
Xilinx Employee
Xilinx Employee
11,854 Views
Registered: ‎04-16-2012

Hi,

 

Contact our customer service for the issue: http://www.xilinx.com/askx/customer_service_form.htm

 

If you didnt receive any response, contact local sales or distributors of Xilinx.

 

Thanks,

Vinay

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vuppala
Xilinx Employee
Xilinx Employee
11,832 Views
Registered: ‎04-16-2012

Hi Braden,

Please try out below steps:

1. Open command prompt with administrator privileges.
2. Navigate to <vivado_installed_directory>/2014.1/bin
3. Run the command: xlicclientmgr .bat -cr request.xml
4. The above command will create a html file in the same directory.
5. Open it using any browser and see whether you are able to generate the license.

If still you are not able to generate the license, post the issue here.

Thanks,
Vinay

--------------------------------------------------------------------------------------------
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11,709 Views
Registered: ‎05-21-2014

I've been working at the same issue for a week or so, and just come across a solution.

 

If you grab a .lic file by accident, the license manager won't let you grab a .xml on the same "request".  Unfortunately, the tool's default (vlm and xlicclientmgr) is to reuse the existing request, which is endlessly frustrating.  The solution is to force xlicclientmgr to create a new request.  I did it like so:

 

xlicclientmgr -cr request.xml reference="Some_unique_name"


This produces an html file with a brand new "request", which you can open in a browser and follow the prompts to get a Vivado license.xml file, avoiding the messed up one.

 

Hope it helps,

J

11,694 Views
Registered: ‎10-24-2011

I'm getting this same error, and the above suggestion didn't work.

 

"The activation licensing section below is disabled either because Vivado License Manager was not used to initiate this web session or because the Activation Request ID has already been used to generate a license."

 

thanks,

Paul

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pulim
Xilinx Employee
Xilinx Employee
11,691 Views
Registered: ‎02-16-2014

Hi,

 

What is the OS that you are using?

 

 

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11,680 Views
Registered: ‎10-24-2011

64-bit Linux specifically Fedora 20.

 

The command works fine and generates the xml and html files, but then when I load the html file and go to the website, the boxex are greyed out and I get the error.

 

thanks,

Paul

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pulim
Xilinx Employee
Xilinx Employee
11,676 Views
Registered: ‎02-16-2014

Hi,

 

Fedora is not supported OS with vivado 2014.1.

We have recently seen the similar issue where the activation license are being greyed out because of unsupported OS.

After switching to supported OS the issue got resolved.

You can find the supported OS list in the following user guide page no:14

http://www.xilinx.com/support/documentation/sw_manuals/xilinx2014_1/ug973-vivado-release-notes-install-license.pdf

 

supported_os.png

 

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mgillott
Observer
Observer
11,434 Views
Registered: ‎06-11-2014

Hi

 

I had exactly the same problem of being unable to obtain a license for Vivado 2014.2 because the check box in the license management web page was greyed out.

 

This was on a supported Linux platform - 64 bit SLED 11 SP3.

 

Jeff Taylors solution solved the issue.

 

Thanks for that. Probably save me a week or so !

 

Malcolm Gillott

 

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