12-06-2018 02:43 AM
I'm trying to download ISE 14.7 for Linux.
After download it ask me to login. I do and I get to "Download Center - Name and Address verification". I fill all the compulsory fields and after doing next I get back to the login page on a never ending cycle.
How can I solve it?
12-06-2018 08:59 AM
If you are stuck in a login loop, I would recommend these steps.
1. Sign out of all Xilinx sessions
2. Clear your entire browser cache
3. Close out all browsers
4. Re-open and sign back into Xilinx.com
06-11-2019 04:45 AM
06-11-2019 05:09 AM
@tsotne_gtu Unfortunately in your case this is likely to be a "legitimate" failure. The US has strict controls on exporting advanced technology (both FPGAs and the tools to use them), and the former Soviet countries get hit pretty heavily (even though Georgia is more Western-aligned than most countries in the region).
You can wait and see what Xilinx's support staff say, but my guess is that there's no easy fix.
06-11-2019 06:02 AM
Hello @tsotne_gtu ,
The info provided by @u4223374 is correct.
Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.
The country that you are trying to obtain Xilinx license/software from has been identified as a D category county.
That is the reason for this error regarding export compliance that you are seeing.
For more info, please go through the link below.
The Answer Record in the error message also explains this situation: http://www.xilinx.com/support/answers/44043.html.
Xilinx must follow an US government policy and unfortunately, there is nothing else that can be done in this situation.
06-11-2019 07:21 AM
@anatoli Just curious - could Xilinx provide a list of which category D/E countries are blocked? The "can't maintain an account in some countries" isn't really definitive, so users are left wondering whether their country is actually blocked or whether there's just an issue with the information being automatically checked.
Obviously China (category D) is allowed, because there's a whole Chinese section of the forums. Is that the only exception to the rule?
06-11-2019 07:23 AM
Hello @u4223374 ,
The entire list is in this link, which i've already provided in the post above.
Is this what you are looking for? Can you access this link? It contains the table of all of the E and D category countries.
Hope this helps.