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Visitor aivanis
Visitor
1,035 Views
Registered: ‎09-25-2018

Cannot download Vivado

 Hi all,

I am trying to download Vivado WebPack and before downloading I get Name and Address verification form. After I fill the form correctly and fix all the errors I get:

 

Please correct the errors and send your information again.

An error occurred while processing your request. Please try again.

 

I tried Chrome and Edge browsers and making an error on purpose to see how does an error show up to make sure I am not making any. Is there a direct link for the download?

 

Thank you.

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8 Replies
Voyager
Voyager
1,027 Views
Registered: ‎08-16-2018

Re: Cannot download Vivado

Did you tick all necessary boxes, accepting conditions, etc? They are usually small and discrete, you know

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Visitor aivanis
Visitor
1,019 Views
Registered: ‎09-25-2018

Re: Cannot download Vivado

There are not any boxes to check, probably on the next page. It is this form: https://www.xilinx.com/member/forms/download/xef.html (you have to be signed it to see it)

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Visitor aivanis
Visitor
998 Views
Registered: ‎09-25-2018

Re: Cannot download Vivado

I made a screen recording of the problem

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Moderator
Moderator
985 Views
Registered: ‎06-24-2015

Re: Cannot download Vivado

@aivanis

 

Please see if filling all the mandatory fields(marked with *) helps.

Thanks,
Nupur
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Visitor aivanis
Visitor
977 Views
Registered: ‎09-25-2018

Re: Cannot download Vivado

Thank you for the reply. I don't see any required fields I didn't fill in. I also tried to type in everything manually without auto fill

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Newbie debachan
Newbie
945 Views
Registered: ‎09-27-2018

Re: Cannot download Vivado

I am encountering the same issue while attempting to download the Vivado HL WebPACK Edition.  It appears that all required fields are filled in and there are no buttons to accept terms of agreement.

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Newbie debachan
Newbie
921 Views
Registered: ‎09-27-2018

Re: Cannot download Vivado

@aivanis

 

Try selecting a "Primary Market" other than AI/Machine Learning.  This worked for me to get beyond the profile update needed for export approval and product download.  I'll file this problem in the Xilinx service portal.

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Moderator
Moderator
734 Views
Registered: ‎06-14-2010

Re: Cannot download Vivado

Hello @aivanis,

 

Have you managed to overcome this issue at this stage, with the suggestions provided? If not, please let us know and we will be able to help you further with issue then.

 

However, if the issue is resolved now, please mark the response, that resolved your issue, as Accepted Solution (more info on this can be found here: https://forums.xilinx.com/t5/help/faqpage/faq-category-id/solutions#solutions), so that the topic can be completed then. We appreciate your help.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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