09-25-2018 08:21 AM
I am trying to download Vivado WebPack and before downloading I get Name and Address verification form. After I fill the form correctly and fix all the errors I get:
Please correct the errors and send your information again.
An error occurred while processing your request. Please try again.
I tried Chrome and Edge browsers and making an error on purpose to see how does an error show up to make sure I am not making any. Is there a direct link for the download?
09-25-2018 09:02 AM
09-25-2018 11:26 PM
Please see if filling all the mandatory fields(marked with *) helps.
09-26-2018 04:19 AM
Thank you for the reply. I don't see any required fields I didn't fill in. I also tried to type in everything manually without auto fill
09-27-2018 12:51 PM
I am encountering the same issue while attempting to download the Vivado HL WebPACK Edition. It appears that all required fields are filled in and there are no buttons to accept terms of agreement.
09-28-2018 04:03 PM
Try selecting a "Primary Market" other than AI/Machine Learning. This worked for me to get beyond the profile update needed for export approval and product download. I'll file this problem in the Xilinx service portal.
10-24-2018 05:27 AM
Have you managed to overcome this issue at this stage, with the suggestions provided? If not, please let us know and we will be able to help you further with issue then.
However, if the issue is resolved now, please mark the response, that resolved your issue, as Accepted Solution (more info on this can be found here: https://forums.xilinx.com/t5/help/faqpage/faq-category-id/solutions#solutions), so that the topic can be completed then. We appreciate your help.