08-25-2020 09:27 AM
Hello,
I am a student and I am trying to download the vivado webpack for windows. I am prompted to fill out a questionnaire, but it does not allow me to continue. I get prompted with the following error and unable to download it.
"
Please correct the errors and send your information again.
We cannot fulfill your request as your account has failed export compliance verification.
"
08-30-2020 10:57 PM
Hi @hhnguyen1191 ,
Have you checked this Answer Record in relation to the Failed export compliance issue?
https://www.xilinx.com/support/answers/44043.html
please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues.
Hope this helps.
Thanks and Regards,
Ansari Hunen
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