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Registered: ‎08-25-2020

Error trying to download Vivado webPack for windows


I am a student and I am trying to download the vivado webpack for windows. I am prompted to fill out a questionnaire, but it does not allow me to continue. I get prompted with the following error and unable to download it.


Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.


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Xilinx Employee
Xilinx Employee
Registered: ‎12-04-2019

Hi @hhnguyen1191 ,

Have you checked this Answer Record in relation to the Failed export compliance issue? 

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps.


Thanks and Regards,

Ansari Hunen

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