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Newbie
Newbie
241 Views
Registered: ‎06-24-2020

Export Compliance Issue

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I'm an engineering student and the software  https://www.xilinx.com/member/forms/download/xef-vivado.html?filename=Xilinx_Vivado_SDK_Web_2019.1_0524_1430_Win64.exe is required to use in my lab, and when I am trying to download it, I get this message: 

"We cannot fulfill your request as your account has failed export compliance verification." Despite inserting the correct information multiple times.

Can someone from Xilinx help me fix this? my email is dsmit292@fiu.edu

 
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Teacher
Teacher
235 Views
Registered: ‎10-23-2018

@dsmit292 

Several other people have had this...

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post

1 Reply
Highlighted
Teacher
Teacher
236 Views
Registered: ‎10-23-2018

@dsmit292 

Several other people have had this...

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post