I've created a Xilinx account so that I can download software tools and open service requests. However before I can accomplish either of these tasks I get the message "We cannot fulfill your request as your account has failed export compliance verification. Please visit http://www.xilinx.com/support/answers/44043.html for a possible solution to resolve this error". I've followed the instructions in the html page but my problem persists.
We had a visit from a Xilinx FAE last week and he looked at my account details and said that my details look complete and so didn't know why there would be a problem.
Could someone at Xilinx please fix this issue for me? I've had the issue for a little while now, and really could do with this issue fixed.