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Visitor
Visitor
7,880 Views
Registered: ‎10-26-2015

Failed to download Vivado and ISE

I'm a new user and I've been trying to download Vivado and ISE for a couple of days; my institution has provided me with licenses, and also with the installer for an almost up to date version of Vivado, but I have not been able to download the latest version. I completed my profile in all details but I still get this error:

http://www.xilinx.com/support/answers/44043.html

I cleared the browser cache, tried both with chrome and firefox; no luck.

 

I tried to open a Service Request about this (as suggested here http://www.xilinx.com/support/answers/63618.html), but apparently the submission of a ticket has the same restricitons as the download: I get again the same error.

 

How can I get through this?

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6 Replies
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Moderator
Moderator
7,872 Views
Registered: ‎01-16-2013

Re: Failed to download Vivado and ISE

Hello @asergi,

 

Welcome to Xilinx. 

Check the similar thread on forums:

https://forums.xilinx.com/t5/Welcome-Join/Export-Compliance-Verification-failed/m-p/654943/highlight/true#M31221

 

Can you tell me which version of ISE or Vivado you want to download, i will email them through FTP link.

 

--Syed

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Visitor
Visitor
7,859 Views
Registered: ‎10-26-2015

Re: Failed to download Vivado and ISE

Hello,

 

the latest of both, linux tarball. Having the ftp link would be fine for now, but I would like to solve the problem anyway for future usage.

If you could verify my profile and tell me if there is something wrong, it could help.

 

I can see in the thred you suggested that I'm not the only one with this porblem, but I can't find any solution in there.

 

Thanks

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Xilinx Employee
Xilinx Employee
7,843 Views
Registered: ‎10-24-2013

Re: Failed to download Vivado and ISE

Hi @asergi

 

I will send you personal message with the admin details to check your account details. Please dont share it in forums.

Thanks,Vijay
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Xilinx Employee
Xilinx Employee
7,830 Views
Registered: ‎10-24-2013

Re: Failed to download Vivado and ISE

Hi @asergi

 

Looks like the issue with your account is resolved. Can you please check once and let me know.

Thanks,Vijay
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Newbie
Newbie
7,821 Views
Registered: ‎11-05-2015

Re: Failed to download Vivado and ISE

Hi Syed/Vijay, I have the same issue download the webpack can you help, I have design with Xilinx parts for 6 years and stopped and want to come back and refresh can you resolve my account issue (export control issue)? thanks
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Visitor
Visitor
7,810 Views
Registered: ‎10-26-2015

Re: Failed to download Vivado and ISE

Hi Vijay,

 

unfortunately I still get the same error.

 

Regards

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