UPGRADE YOUR BROWSER

We have detected your current browser version is not the latest one. Xilinx.com uses the latest web technologies to bring you the best online experience possible. Please upgrade to a Xilinx.com supported browser:Chrome, Firefox, Internet Explorer 11, Safari. Thank you!

cancel
Showing results for 
Search instead for 
Did you mean: 
639 Views
Registered: ‎01-23-2018

Help with missing Xilinx Account

Jump to solution

It has been a couple of years since I've login to my Xilinx account and when recently tried my account and email address was not recognized (suspended?). 

 

I created another account however I cannot manage my license as the system reports

"Voucher has already been redeemed."

 

Is there anyway I can get this realigned?  Also is possible to renew a license after a 2 year lapse?

0 Kudos
1 Solution

Accepted Solutions
Moderator
Moderator
908 Views
Registered: ‎06-14-2010

Re: Help with missing Xilinx Account

Jump to solution

Hello @coinoperated,

 

Yes, this is possible, however you’d need to open a new SR under the LICENSING section in Service Portal (https://www.xilinx.com/support/service-portal.html). Xilinx Customer Service team will take care of this issue for you.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------
0 Kudos
1 Reply
Moderator
Moderator
909 Views
Registered: ‎06-14-2010

Re: Help with missing Xilinx Account

Jump to solution

Hello @coinoperated,

 

Yes, this is possible, however you’d need to open a new SR under the LICENSING section in Service Portal (https://www.xilinx.com/support/service-portal.html). Xilinx Customer Service team will take care of this issue for you.

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------
0 Kudos