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Newbie
Newbie
11,251 Views
Registered: ‎02-06-2016

ISE Design Suite 14.7 Download Failure

Dear Mr/Mrs.

I am trying to download ISE design suite 14.7 but I am always getting the same error:

US export regulations require that your First Name, Last Name, Company Name and Shipping Address be verified before Xilinx can fulfill your request. Please provide accurate and complete information for immediate processing. Sorry, addresses with Post Office Boxes and names/addresses with Non-Roman Characters with accents such as grave, tilde or colon are not supported by US export compliance systems.

I am based in Abu Dhabi, United Arab Emirates. Is there any fast solution to this?

 

Thank you

 

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Xilinx Employee
Xilinx Employee
11,133 Views
Registered: ‎04-16-2012

Hi @aletsoup

 

Check your profile information and reconfirm whether there are any symbols etc.,

 

Thanks,

Vinay

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Newbie
Newbie
11,128 Views
Registered: ‎02-06-2016

Hello @vuppala,

 

I have checked my profile information for mistakes a lot of times. I has to be something related with the region that I reside (Middle East) but I don't know how to bypass it.

 

Best regards,

Alex

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Xilinx Employee
Xilinx Employee
11,122 Views
Registered: ‎04-16-2012

Hi @aletsoup

 

Check whether you can raise a support request here: http://www.xilinx.com/support/service-portal.html

 

Thanks,

Vinay

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Newbie
Newbie
4,169 Views
Registered: ‎11-03-2017

dear mr / mrs 

 

also this problem happened with me  , i checked my account many times with no result 

 

please feed me back 

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Moderator
Moderator
4,130 Views
Registered: ‎06-14-2010

Hello @karemzaky,

 

Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

This generic message that you see is expected here, as Saudi Arabia is in D category, as can be seen from here:

 

https://www.bis.doc.gov/index.php/forms-documents/regulations-docs/federal-register-notices/federal-register-2014/944-740-supp-1/file

 

The Answer Record in the error message also explains this situation: https://www.xilinx.com/support/answers/44043.html

 

Regards,

Anatoli

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie
Newbie
1,940 Views
Registered: ‎09-04-2018

Same happens to me; I wasted my half an hour on it but all tries are in vain. I'm from Pakistan and gives the required info as required. I think there should be a solution, because without any solution foreigners couldn't avail this product.

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1,283 Views
Registered: ‎03-04-2019


@aletsoup wrote:

Dear Mr/Mrs.

I am trying to download ISE design suite 14.7 but I am always getting the same error:

US export regulations require that your First Name, Last Name, Company Name and Shipping Address be verified before Xilinx can fulfill your request. Please provide accurate and complete information for immediate processing. Sorry, addresses with Post Office Boxes and names/addresses with Non-Roman Characters with accents such as grave, tilde or colon are not supported by US export compliance systems.

I am based in Abu Dhabi, United Arab Emirates. Is there any fast solution to this?

 

Thank you

 


 

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1,126 Views
Registered: ‎04-21-2019

brother I am also from Pakistan still same issue
did u have any solution ????
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