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Newbie
Newbie
156 Views
Registered: ‎08-09-2020

Installation and licensing

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I am trying to download the Vivado design suit 2020 for 30 days trial however i keep getting the following message

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

any help?

Thanks in advance

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Xilinx Employee
Xilinx Employee
87 Views
Registered: ‎12-04-2019

Hi @MonicaEzzat ,

Have you checked this Answer Record in relation to the Failed export compliance issue?

https://www.xilinx.com/support/answers/44043.html 

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps.

Thanks and Regards,

Ansari Hunen

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Xilinx Employee
Xilinx Employee
88 Views
Registered: ‎12-04-2019

Hi @MonicaEzzat ,

Have you checked this Answer Record in relation to the Failed export compliance issue?

https://www.xilinx.com/support/answers/44043.html 

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps.

Thanks and Regards,

Ansari Hunen

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