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thejeek
Visitor
Visitor
4,383 Views
Registered: ‎09-11-2013

Licensing problems on Windows 8

I'm trying to get a help with a licensing problem with ISE and apparently Xilinx feel that, rather than actually providing proper customer support, the most appropriate way for me to solve this problem is by posting a question on this forum, so here goes:

 

Xilinx's broken license management system doesn't work on Windows 8 and I've used up two rehost attempts discovering this. Can anyone tell me:

 

1) how can I clear/remove these rehosting attempts from my Xilinx account if Xilinx refuse to provide any way for me to contact them?

 

2) has anyone been able to get ISE licensing working on Windows 8.1?

 

3) if the licensing is beyond fixing on Windows 8.1, if ISE will run in a virtual machine and if so, if it's safe to use the Platform Cable USB II to program a device in passthrough mode from a VM?

 

4) if anyone can recommend an equivalent product to the Spartan-6 LX75 from any vendor with a working licensing system and actual customer support?

 

Thanks

 

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vuppala
Xilinx Employee
Xilinx Employee
4,368 Views
Registered: ‎04-16-2012

Hi,

Below are the answers for yor queries.

Q1. Contact our customer support by filling this form: http://www.xilinx.com/askx/customer_service_form.htm

Q2. Do you have a floating license or nodelocked license. Can you post your license here?

Note: Windows 8 is an unsupported OS with Xilinx tools

Thanks.
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thejeek
Visitor
Visitor
4,363 Views
Registered: ‎09-11-2013

Hi,

 

Thanks for your response.

 

I've already tried contacting support via the link you have supplied - both the license option and the 'other' option - and in both cases I get form responses that seem to be telling me that support channel is no longer in use:

 

"Thank you for your inquiry about Xilinx Technical Support.

 

We have recently made enhancements to our online support resources, ensuring that all customers are able to access the most up to date information 24-hours a day.  In addition, we have made changes to how customers access support for their Xilinx products.  As a result, your available support options have changed.  If you require assistance with Xilinx products, please utilize the following support channels:

 

  • Self-service resources on the support website

o   http://www.xilinx.com/support/self_service.htm

  • Xilinx User Community Forums

o   http://forums.xilinx.com

  • Xilinx Distributor

o   http://www.xilinx.com/company/contact/auth-disti-table.htm"

 

and

 

"Hello,

**Support is no longer available through this channel**

For Xilinx Design Tools and IP licensing, download or installation questions please refer to our online Xilinx Licensing FAQ or use our Customer Service Online Support Form. For all other questions select from the link below which best describes the support you require.

How do I buy or renew Xilinx products?

Component and Silicon Questions? (All FPGA Questions)

Technical Support (Any support after obtaining your license)

Any other Xilinx related question

Xilinx Direct Customers (XDF) Only:

If you have questions regarding your order, please contact your local Xilinx Sales Representative or FAE.  A list of Sales Representation can be found here.

Xilinx University Customers (XUP) Only:

If you have questions regarding your order or how to place a request for a University donation, details can be found here

Europractice University Customers, please contact MicroelectronicsCentre@stfc.ac.uk

Thank you,

Xilinx Customer Service

 

*Please do not reply to this e-mail message.  To obtain information on how to contact Xilinx, visit the web at Contact Us"

 

My license is node-locked. I tried to rehost it from a older machine that has died.  I don't have access to the license files right now but I will post them later. One license is assocaited with the W8.1 machine's WiFi adapters MAC address and the other is assocaited with the machine's disk serial number. Neither works.

 

I now understand that Windows 8 is not supported . I would like to get back the two failed rehost attempts I wasted trying to get it to work. I also want to figure out how I can run ISE on one of the machines I have avilable to me: one is running Windows 8.1  and the other is a server running VMWare ESXi. I guess my options are either to run ISE in a VM or to downgrade Windows 8.1 to a supported version of Windows. VM would be preferable - am I likely to be able to program my dev kit via the USB cable from a VM?

 

Thanks

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vuppala
Xilinx Employee
Xilinx Employee
4,360 Views
Registered: ‎04-16-2012

Hi,

 

1. Install supported OS in VMWare. See supported OS in this link: http://www.xilinx.com/support/answers/18419.htm or http://www.xilinx.com/support/documentation/sw_manuals/xilinx14_6/irn.pdf 

 

2. About connecting USB cable to VM depends on the settings of VMWare and USB drivers.

 

Thanks

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anatoli
Moderator
Moderator
4,354 Views
Registered: ‎06-14-2010

Hi Degory,

 

You will get the above responses if you chose Technical issue from the support form. As such, if you wish to clear/remove these rehosting attempts from your Xilinx account, please contact our customer support team by filling in this form: http://www.xilinx.com/askx/customer_service_form.htm and selecting the below option (please see the screenshot below) and they will be able to reset this back to 0/5:

 

 Forum1.png

 

Cheers,

Anatoli Curran,

Xilinx Customer Support

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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