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Visitor
Visitor
826 Views
Registered: ‎11-24-2018

No podemos cumplir con su solicitud ya que su cuenta no ha superado la verificación de cumplimiento de exportación.

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Tengo un problema al tratar de descargar ISE, ya lo intente de muchas maneras y no me es posible, de igual forma corrobore los datos con los proporcionados por mis compañeros de estudio ya que ellos no tuvieron problema al descargar, los introduje de la misma manera y el error me sigue apareciendo, si me pudieran ayudar. Gracias.

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Moderator
Moderator
407 Views
Registered: ‎06-14-2010

Hello @frosr23099 ,

Looks like your Xilinx.com profile is currently blocked and is being screened by our export compliance team and is placed on hold and that is the reason why you are currently unable to generate a license or download Vivado. 

Therefore, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with Global Trade Compliance team (GTC) to get this checked and unblocked for you then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Xilinx Employee
Xilinx Employee
778 Views
Registered: ‎06-30-2010
Please post in English so you will be able to get the most help, this is what google translate is giving me for this question:

"We can not fulfill your request because your account has not passed the export compliance verification.
I have a problem trying to download ISE, I tried it in many ways and it is not possible for me, in the same way I corroborated the data with those provided by my study companions since they had no problem downloading, I introduced them in the same way and the error keeps coming up, if you could help me. Thank you."

i will move this to the install forum
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Moderator
Moderator
764 Views
Registered: ‎06-14-2010

Hello @calander3.0,

Thanks for letting us know. Please note that your account was previously blocked and has been screened by our export compliance team and was placed on hold and that is the reason why you were previously unable to generate a license or download Vivado.

However, export compliance team has now reviewed your account and has enabled your profile and you are good to go now. Please try again and let me know if you still seeing this error.

As a recommendation, since your profile was blocked in the first place, there is a chance that each time
when you update your Xilinx.com profile in the future, it will get blocked once again. Therefore, please don’t update your profiles (unless it is needed to do so) once the profile is re-enabled.
If this happens for you again, please contact Xilinx Customer Support(websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and we will unblock your profile again then.

Apologies for any inconvenience caused.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie
Newbie
428 Views
Registered: ‎03-04-2020

yo tambien tengo el mismo problemas no me deja hacer la descarga

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Moderator
Moderator
408 Views
Registered: ‎06-14-2010

Hello @frosr23099 ,

Looks like your Xilinx.com profile is currently blocked and is being screened by our export compliance team and is placed on hold and that is the reason why you are currently unable to generate a license or download Vivado. 

Therefore, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with Global Trade Compliance team (GTC) to get this checked and unblocked for you then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie
Newbie
192 Views
Registered: ‎10-06-2020

I have the same problem, please help i am student of Autonomus University of Yucatan

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Moderator
Moderator
152 Views
Registered: ‎06-14-2010

Hello @LuizandroM ,

As indicated in the previous post, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with Global Trade Compliance team (GTC) to get this checked and unblocked for you then.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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