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275 Views
Registered: ‎01-27-2019

Please correct the errors and send your information again. The file you have requested is not available.

Hi, I am trying to download https://www.xilinx.com/member/forms/download/xef-vivado.html?filename=Xilinx_Vivado_SDK_Web_2018.2_0614_1954_Lin64.bin , however I keep running into the error. I tried googling it, but those solutions didn't work. I tried making an account and that didn't work either. Extra information: I am a student, and on ubuntu 18.04, trying to download in google chrome.
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Moderator
Moderator
234 Views
Registered: ‎06-14-2010

Re: Please correct the errors and send your information again. The file you have requested is not available.

Hello @cbenavidesdev,

Looks like your Xilinx.com profile is currently blocked and is being screened by our export compliance team and is placed on hold and that is the reason why you are currently unable to generate a license or download Vivado. 

I have contacted the Global Compliance Team (GTC) to verify your profile and to get it unblocked, if all is OK with the profile. I will update you once this is done. 

In the future, if you'd encounter the same problem, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with GTC team to get this unblock for you then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
201 Views
Registered: ‎06-14-2010

Re: Please correct the errors and send your information again. The file you have requested is not available.

Hello @cbenavidesdev,

Your profile is now active and full access given. 

Please be aware that each time you'd update your Xilinx.com profile, your account would get blocked then again, to be screened by our export compliance team again. Therefore, if you'd need to update your profile and would then see the same error, please email Xilinx Customer Support (websupport@xilinx.com) and we would then re-enable your profile once again. 

Apologies for any inconvenience caused.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
183 Views
Registered: ‎06-14-2010

Re: Please correct the errors and send your information again. The file you have requested is not available.

Hello @cbenavidesdev,

Were you able to download the required file now or are you still seeing problems? Can you confirm on this please? Thanks in advance.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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