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Visitor guidolard
Visitor
1,125 Views
Registered: ‎09-26-2018

The file you have requested is not available.

I try to download ISE Design Suite for Windows 10 - 14.7 . I fill in the all blanks but I got an error. Error is The file "you have requested is not available". I try another version of ISE design Suite but I have same error.

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15 Replies
Xilinx Employee
Xilinx Employee
1,102 Views
Registered: ‎05-22-2018

Re: The file you have requested is not available.

Hi @guidolard,

 

I tried to download it at my end on Windows 10, and it is successfully downloading.

Please try to download it from the link- https://www.xilinx.com/support/download/index.html/content/xilinx/en/downloadNav/design-tools.html.,

 

Thanks,

Raj Singh.

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Moderator
Moderator
1,098 Views
Registered: ‎06-24-2015

Re: The file you have requested is not available.

@guidolard

 

Please raise a non-technical service request here : https://www.xilinx.com/support.html

Thanks,
Nupur
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Visitor guidolard
Visitor
1,091 Views
Registered: ‎09-26-2018

Re: The file you have requested is not available.

I downloaded vivado last year and I downloaded ISE 3 years ago. For this reason Xilinx not refuse my request in this time???

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Xilinx Employee
Xilinx Employee
1,077 Views
Registered: ‎05-22-2018

Re: The file you have requested is not available.

Hi @guidolard,

 

I don't think that is the reason.

Please try to download it once from the link-https://www.xilinx.com/support/download/index.html/content/xilinx/en/downloadNav/design-tools.html.

If that doesn't helps, then please follow the @nupurs post.

 

Thanks,

Raj Singh.

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Moderator
Moderator
1,074 Views
Registered: ‎06-24-2015

Re: The file you have requested is not available.

@guidolard

 

You can also fill the download workaround request form here: https://www.xilinx.com/member/forms/registration/download_req.html

Thanks,
Nupur
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Google your question before posting. If someone's post answers your question, mark the post as answer with "Accept as solution". If you see a particularly good and informative post, consider giving it Kudos (click on the 'thumbs-up' button).
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Visitor guidolard
Visitor
1,071 Views
Registered: ‎09-26-2018

Re: The file you have requested is not available.

I try your link but I have same problem.

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Moderator
Moderator
997 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @guidolard,

 

Were you able to download the required Software by now or still seeing the same behavior? If so, please let me know and I will be able to investigate further on this matter.

Can you confirm on this please? Thanks

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie alexh95
Newbie
863 Views
Registered: ‎10-19-2018

Re: The file you have requested is not available.

I too have this problem with the same error messages. It seems like none of the files are available, even the archived older versions.

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Moderator
Moderator
808 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @alexh95,

 

This sounds like there is an issue with your Xilinx.com profile verification at the stage when you are trying to download any software from Xilinx.com page.

 

Try changing the selections in your Xilinx profile for the following fields:

 

"Job Function*" and/or "Primary Market*" 

 

Please try selecting something different for these fields, to what you have right now, and then click Next. See if it lets you to download the software then, as we have seen this working for some other users? The root cause is still unknown, as this behaviour is only seen for a few users, and not for everyone.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie jarclan
Newbie
565 Views
Registered: ‎12-03-2018

Re: The file you have requested is not available.

I'm having the same problem with Vivado 2018.2

I've tried the suggested solutions, but still getting the same response.

 

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Moderator
Moderator
549 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @jarclan,

Please note that your account was previously blocked and has been screened by our export compliance team and was placed on hold and that is the reason why you were previously unable to download Vivado.

However, export compliance team has now reviewed your account and has enabled your profile and you are good to go now. Please try again and let me know if you still seeing this error.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie jarclan
Newbie
539 Views
Registered: ‎12-03-2018

Re: The file you have requested is not available.

It works now.

Thank you very much.

 

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91 Views
Registered: ‎02-07-2019

Re: The file you have requested is not available.

Hello, i'm having the same problem, could you please review my account? I think it's blocked as well.

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Visitor ivanpetrov
Visitor
43 Views
Registered: ‎02-09-2019

Re: The file you have requested is not available.

Hello. Can you check/repair my account or give contacts for technical support? I have the same problem with the download (the file is not available). My account information is fullfilled now.

Thank you.

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Moderator
Moderator
32 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @alu0101209777ull.edu.es,

Your profile is now active. You should be able to download this time. Please try again and let us know if you still seeing issues.

As a recommendation, since your profile was blocked in the first place, there is a chance that each time when you update your Xilinx.com profile in the future, it will get blocked once again. Therefore, please don’t update your profiles (unless it is needed to do so) once the profile is re-enabled.

If this happens for you again, please contact Xilinx Customer Support(websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and we will unblock your profile again then.

Hello @ivanpetrov

Please contact Xilinx Customer Support (websupport@xilinx.com) and they will help you with your issue too.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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