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Visitor guidolard
Visitor
2,092 Views
Registered: ‎09-26-2018

The file you have requested is not available.

I try to download ISE Design Suite for Windows 10 - 14.7 . I fill in the all blanks but I got an error. Error is The file "you have requested is not available". I try another version of ISE design Suite but I have same error.

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22 Replies
Xilinx Employee
Xilinx Employee
2,069 Views
Registered: ‎05-22-2018

Re: The file you have requested is not available.

Hi @guidolard,

 

I tried to download it at my end on Windows 10, and it is successfully downloading.

Please try to download it from the link- https://www.xilinx.com/support/download/index.html/content/xilinx/en/downloadNav/design-tools.html.,

 

Thanks,

Raj Singh.

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Moderator
Moderator
2,065 Views
Registered: ‎06-24-2015

Re: The file you have requested is not available.

@guidolard

 

Please raise a non-technical service request here : https://www.xilinx.com/support.html

Thanks,
Nupur
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Visitor guidolard
Visitor
2,058 Views
Registered: ‎09-26-2018

Re: The file you have requested is not available.

I downloaded vivado last year and I downloaded ISE 3 years ago. For this reason Xilinx not refuse my request in this time???

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Xilinx Employee
Xilinx Employee
2,044 Views
Registered: ‎05-22-2018

Re: The file you have requested is not available.

Hi @guidolard,

 

I don't think that is the reason.

Please try to download it once from the link-https://www.xilinx.com/support/download/index.html/content/xilinx/en/downloadNav/design-tools.html.

If that doesn't helps, then please follow the @nupurs post.

 

Thanks,

Raj Singh.

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Moderator
Moderator
2,041 Views
Registered: ‎06-24-2015

Re: The file you have requested is not available.

@guidolard

 

You can also fill the download workaround request form here: https://www.xilinx.com/member/forms/registration/download_req.html

Thanks,
Nupur
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Visitor guidolard
Visitor
2,038 Views
Registered: ‎09-26-2018

Re: The file you have requested is not available.

I try your link but I have same problem.

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Moderator
Moderator
1,964 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @guidolard,

 

Were you able to download the required Software by now or still seeing the same behavior? If so, please let me know and I will be able to investigate further on this matter.

Can you confirm on this please? Thanks

 

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie alexh95
Newbie
1,830 Views
Registered: ‎10-19-2018

Re: The file you have requested is not available.

I too have this problem with the same error messages. It seems like none of the files are available, even the archived older versions.

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Moderator
Moderator
1,775 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @alexh95,

 

This sounds like there is an issue with your Xilinx.com profile verification at the stage when you are trying to download any software from Xilinx.com page.

 

Try changing the selections in your Xilinx profile for the following fields:

 

"Job Function*" and/or "Primary Market*" 

 

Please try selecting something different for these fields, to what you have right now, and then click Next. See if it lets you to download the software then, as we have seen this working for some other users? The root cause is still unknown, as this behaviour is only seen for a few users, and not for everyone.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie jarclan
Newbie
1,532 Views
Registered: ‎12-03-2018

Re: The file you have requested is not available.

I'm having the same problem with Vivado 2018.2

I've tried the suggested solutions, but still getting the same response.

 

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Moderator
Moderator
1,516 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @jarclan,

Please note that your account was previously blocked and has been screened by our export compliance team and was placed on hold and that is the reason why you were previously unable to download Vivado.

However, export compliance team has now reviewed your account and has enabled your profile and you are good to go now. Please try again and let me know if you still seeing this error.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie jarclan
Newbie
1,506 Views
Registered: ‎12-03-2018

Re: The file you have requested is not available.

It works now.

Thank you very much.

 

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1,058 Views
Registered: ‎02-07-2019

Re: The file you have requested is not available.

Hello, i'm having the same problem, could you please review my account? I think it's blocked as well.

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Visitor ivanpetrov
Visitor
1,010 Views
Registered: ‎02-09-2019

Re: The file you have requested is not available.

Hello. Can you check/repair my account or give contacts for technical support? I have the same problem with the download (the file is not available). My account information is fullfilled now.

Thank you.

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Moderator
Moderator
999 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @alu0101209777ull.edu.es,

Your profile is now active. You should be able to download this time. Please try again and let us know if you still seeing issues.

As a recommendation, since your profile was blocked in the first place, there is a chance that each time when you update your Xilinx.com profile in the future, it will get blocked once again. Therefore, please don’t update your profiles (unless it is needed to do so) once the profile is re-enabled.

If this happens for you again, please contact Xilinx Customer Support(websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and we will unblock your profile again then.

Hello @ivanpetrov

Please contact Xilinx Customer Support (websupport@xilinx.com) and they will help you with your issue too.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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843 Views
Registered: ‎03-27-2019

Re: The file you have requested is not available.

@anatoli 

I am also facing same issue kindly unblocked my account too please i want to download vivado

 

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Moderator
Moderator
827 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello kafaq819@gmail.com ,

Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

If the country you are in is a D category country, that is the reason for this error and Xilinx Export Compliance won't be able to unblock your profile.

For more info, please go through the link below.

https://www.bis.doc.gov/index.php/documents/regulation-docs/2255-supplement-no-1-to-part-740-country-groups-1/file

Since you are from a university, please contact your Professor and see if they have an alternative way of obtaining the required software for you.

Your professor can also contact Xilinx University Program and see if they can do anything for this situation.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Newbie jipiccardi
Newbie
605 Views
Registered: ‎05-27-2019

Re: The file you have requested is not available.

I am having these problem and i think it is because my account is blocked. Could you activate it?

Thanks you

 

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Moderator
Moderator
592 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @jipiccardi ,

Please contact Xilinx Customer Support (websupport@xilinx.com) and they will help you with your issue.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
587 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello @jipiccardi ,

Your account is now active. Please try again and you should be good to to go now. If you still seeing the same error, please let me know.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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71 Views
Registered: ‎10-16-2019

Re: The file you have requested is not available.

Can you check my account as well, I'm also having the same issue.

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Moderator
Moderator
64 Views
Registered: ‎06-14-2010

Re: The file you have requested is not available.

Hello abhishekbhise08@gmail.com ,

Please contact Xilinx Customer Support (websupport@xilinx.com) and they will help you with your issue then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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