cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Explorer
Explorer
236 Views
Registered: ‎03-27-2017

Vivado 2019.2 & 2017.4 Linux installer unable to authenticate username and pw

Jump to solution

I'm experiencing the same issue with both 2019.2 and 2017.4 linux installers I downloaded from the Xilinx website. I've attached the 2017.4 .log file as I'm not sure where 2019.2 saves the .log files.

I've made sure my time and timezone settings are correct.

What could be the issue?

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Moderator
Moderator
190 Views
Registered: ‎06-14-2010

Hello @bfung ,

Based on the log file, you are entering your User ID = bfung

However, you now need to enter your full email address, as back in early March, this was switched to emails and we no longer must enter User ID but User Email instead.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

View solution in original post

2 Replies
Highlighted
Moderator
Moderator
191 Views
Registered: ‎06-14-2010

Hello @bfung ,

Based on the log file, you are entering your User ID = bfung

However, you now need to enter your full email address, as back in early March, this was switched to emails and we no longer must enter User ID but User Email instead.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

View solution in original post

Highlighted
Explorer
Explorer
182 Views
Registered: ‎03-27-2017
Thanks @anatoli.
0 Kudos