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Visitor
Visitor
9,673 Views
Registered: ‎10-16-2015

Vivado WebPACK License is locked on a computer I don't have access to

Hello,

 

I have installed Vivado WebPACK on a laptop that I unfortunately don't have anymore.

I would like to remove that license and get a new one for my current computer, this doesn't seem to be possible since the "modify license" button is greyed out.

 

What should I do?

 

Thank you.

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9 Replies
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Xilinx Employee
Xilinx Employee
9,671 Views
Registered: ‎02-16-2014

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hi @mlu1109

 

You need to return the Vivado webpack license from the computer on which you have already installed.

Once you return it successfully, it will be added back to your account.

Then you have to generate it again for your new computer.

 

This below AR has the details on how to return the license.

http://www.xilinx.com/support/answers/60525.html

 

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Visitor
Visitor
9,664 Views
Registered: ‎10-16-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hello,

 

Thanks for your fast reply!

 

I don't have access to that computer anymore, I wiped the hard drive and sold it.

Foolishly I did not know that I couldn't disable the license after doing that.

Is there no other way to retrieve the WebPACK license?

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Xilinx Employee
Xilinx Employee
9,657 Views
Registered: ‎02-16-2014

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hi @mlu1109

 

Only one webpack entitlement will be provided with each account.

We dont have any other option now rather than returining the license and generating it for new machine.

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Visitor
Visitor
9,652 Views
Registered: ‎10-16-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Is there no way you can revoke that license? The software is not on that computer anymore.

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Moderator
Moderator
9,637 Views
Registered: ‎06-24-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hi,

 

Try filing a Service Request with the customer service team here: 

http://www.xilinx.com/support/service-portal.html

 

 

Thanks,
Nupur
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Visitor
Visitor
9,606 Views
Registered: ‎10-16-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hello,

 

I tried registering for the service portal but I was denied because I'm a student.

How can I get this reviewed without the service portal?

 

Thank you.

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Newbie
Newbie
9,554 Views
Registered: ‎10-27-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hello,

 

I have the same problem . My computer is dead .

 

I would like to remove that license and get a new one for another computer, this doesn't seem to be possible since the "modify license" button is greyed out.

 

What should I do?

 

have you find a solution ?

 

Thank you

 

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Moderator
Moderator
9,537 Views
Registered: ‎01-16-2013

Re: Vivado WebPACK License is locked on a computer I don't have access to

Hi @mlu1109,

As you do not have access to the service portal.
Please contact one of your faculty person/ professor who has valid account and ask to rise request for the same.

This is the only way to resolve the issue now.

Thanks,
Yash
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Highlighted
Visitor
Visitor
9,520 Views
Registered: ‎10-16-2015

Re: Vivado WebPACK License is locked on a computer I don't have access to

Unfortunately this isn't really an option.

I guess I'll have to use the ISE Design Suite from now on.

 

@nramat: Nope, license is lost.

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