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846 Views
Registered: ‎05-21-2018

Vivado Webpack download issue

Using my school email and address,

When i try to download the xilinix vivado webpack, for some reason it cannot verify?

 

"We cannot fulfill your request as your account has failed export compliance verification."

 

Any help will be appreciated, thank you.

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3 Replies
Community Manager
Community Manager
805 Views
Registered: ‎05-08-2017

Re: Vivado Webpack download issue

Hi @fernandomartin,

 

This can happen if there are fields missing or if your location falls under the E or D category countries in the link below.

 

https://www.xilinx.com/support/answers/44043.html

 

Thank you,

Devin

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Moderator
Moderator
794 Views
Registered: ‎06-14-2010

Re: Vivado Webpack download issue

Hello @fernandomartin,

 

Thanks for letting us know. Please note that your account was previously blocked and has been screened by our export compliance team and was placed on hold and that is the reason why you were previously unable to generate a license or download Vivado.

 

However, export compliance team has now reviewed your account and has enabled your profile and you are good to go now. Please try again and let me know if you still seeing this error.

 

By the way, please be aware that each time you'd update your Xilinx.com profile, your account would get blocked then again, to be screened by our export compliance team again. Therefore, if you'd need to update your profile and would then see the same error, please email Xilinx Customer Support (websupport@xilinx.com) and we would then re-enable your profile once again. 

 

Apologies for any inconvenience caused.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
758 Views
Registered: ‎06-14-2010

Re: Vivado Webpack download issue

Hello @fernandomartin,

 

This topic is still open and is waiting for you.

 

If your question is answered and/or your issue is solved, please mark a response that resolved your issue, as Accepted Solution (more info on this can be found here: https://forums.xilinx.com/t5/help/faqpage/faq-category-id/solutions#solutions). This way, the topic can be completed then. 

 

If this is not solved/answered, please reply in the thread.

 

Thanks in advance and have a great day.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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