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Visitor
Visitor
4,390 Views
Registered: ‎11-24-2015

Vivado and SDK Authentication Error

When trying to run the installer for either SDK or Vivado, I get "Authentication error: An unknown exception occurred. Please verify your user id and password and try again"

 

I can log into the site and another co-worker can log into the site. We can download the installer but when we try to install we both have identical errors at this point in the install. User IDs and passwords verify to login but fail to install.

 

Ideas ? Is there an authentication server that is down ?

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10 Replies
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Scholar
Scholar
4,387 Views
Registered: ‎03-22-2016

Re: Vivado and SDK Authentication Error

Is this windows? I used to have these errors when I had the "Server" service disabled. Or when I had a proxy/firewall installed. 

Do you have more logs? 

Check this AR:

https://www.xilinx.com/support/answers/60118.html

 

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4,375 Views
Registered: ‎06-29-2017

Re: Vivado and SDK Authentication Error

Several of us appear to be having this problem in another thread. No word yet from Xilinx, but I believe that is exactly the case. https://forums.xilinx.com/t5/Installation-and-Licensing/Vivado-2016-4-fails-to-install-due-to-server-500-error-during/td-p/775418/page/2

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Observer
Observer
4,368 Views
Registered: ‎07-09-2012

Re: Vivado and SDK Authentication Error

I'm also having the same problem. Tested across 3 systems in west coast and east coast. I'm getting "Authentication error: An unknown exception occured". 

However, the web logins appear to be fine.

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Observer
Observer
4,341 Views
Registered: ‎06-01-2017

Re: Vivado and SDK Authentication Error

I'm also getting the same issue here on the west coast and can login online. Glad I'm not the only one. 

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Observer
Observer
4,319 Views
Registered: ‎07-09-2012

Re: Vivado and SDK Authentication Error

The authentication servers seem to be back online. Installers are working now. 

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Moderator
Moderator
4,305 Views
Registered: ‎06-14-2010

Re: Vivado and SDK Authentication Error

Hello All,

 

We had indeed an issue at the server side where the service was down for a while, however this is now sorted and everything is working now. Apologies for any inconvenience caused.

 

Have a nice day.

 

Kind Regards,

Anatoli Curran

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Observer
Observer
3,018 Views
Registered: ‎12-12-2017

Re: Vivado and SDK Authentication Error

Hello,

 

This is exactly the issue i am having now.  Is the server down again? I have tried to run installer several times.

 

I am running 2017.4 vivado web pack on an Ubuntu system.

 

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Observer
Observer
3,016 Views
Registered: ‎12-12-2017

Re: Vivado and SDK Authentication Error

Is this an ongoing issue?  I am trying to install 2017.4 Vivado WebPack on an Ubuntu 16.04 distr.

 

I am getting the same issue.  I can authenticate credentials online, but i cannot through the installer.

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Visitor
Visitor
3,009 Views
Registered: ‎01-03-2018

Re: Vivado and SDK Authentication Error

I am having the same issue on both Linux and Windows.  Any solution yet?

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Xilinx Employee
Xilinx Employee
1,931 Views
Registered: ‎04-16-2012

Re: Vivado and SDK Authentication Error

Hi @juiblex_ii

 

Check this answer record and see if it helps: https://www.xilinx.com/support/answers/68849.html

 

Thanks,

Vinay

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