07-16-2020 09:56 AM
I'm trying to install 2019.2 but can't get past the authentication.
I've tried using both my Xilinx ID and email address - also tried "Download and install now" and Download Full Image but cant get past this point.
07-20-2020 05:16 AM
What exact error do you see?
This behaviour can occur when the system date and time are not set correctly on the machine.
Correcting the date and time of the system should prevent this problem from occurring.
This behaviour has also been seen on machines where the time displayed on the screen was correct but the time zone was wrong. After correcting the time zone and rerunning the installer, the downloader should work correctly then.
Can you double check this please?
If this not the case, please share your xinstall.log file for examination, as it will contain some additional info on what is causing this behaviour.
The log file looks something like this, e.g. xinstall_1527750154232.log