cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DaveM
Newbie
Newbie
461 Views
Registered: ‎07-16-2020

Vivado installer fails authentication

Hi

I'm trying to install 2019.2 but can't get past the authentication.

I've tried using both my Xilinx ID and email address - also tried "Download and install now" and Download Full Image but cant get past this point.

THx David

0 Kudos
2 Replies
DaveM
Newbie
Newbie
451 Views
Registered: ‎07-16-2020

using Xilinx_Unified_2019.2_1106_2127_Win64.exe

0 Kudos
anatoli
Moderator
Moderator
358 Views
Registered: ‎06-14-2010

Hello @DaveM 

What exact error do you see?

This behaviour can occur when the system date and time are not set correctly on the machine.

Correcting the date and time of the system should prevent this problem from occurring.

This behaviour has also been seen on machines where the time displayed on the screen was correct but the time zone was wrong. After correcting the time zone and rerunning the installer, the downloader should work correctly then.

Can you double check this please?

 If this not the case, please share your xinstall.log file for examination, as it will contain some additional info on what is causing this behaviour.

The log file looks something like this, e.g. xinstall_1527750154232.log

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------
0 Kudos