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william_major
Newbie
Newbie
541 Views
Registered: ‎01-28-2019

We cannot fulfill your request as your account has failed export compliance verification.

I'm a student trying to download the Vivado HLx 2018.2: WebPACK and Editions - Windows Self Extracting Web Installer, and all I get is this message after filling in my information. 

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

It would be great if this could be settled as soon as possible. Thanks.

0 Kudos
1 Reply
xilinxacct
Professor
Professor
533 Views
Registered: ‎10-23-2018

@william_major

Several other people have had this recently...

This was the answer when someone else had the issue (from florentw)

This is part of the FAQ for the Welcome and Join board:

 Q2. When I try to download a tool or a document I get the following message:
We cannot fulfill your request as your account has failed export compliance verification
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps


If so, Please mark as solution accepted. Kudos also welcomed. :-)