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11,592 Views
Registered: ‎01-20-2016

get my purchased license

when I try to get purchased license for ISE 13.1 (the Fields marked with an asterisk * are required) I have filled all fields correctly and when press next this error is displayed "we can not fulfill  your request as your account has failled export compliance verification please visit http://www.xilinx.com/support/answers/44043.html " I try many many times please give me solution,also I try with different user name it is same.

my e_mail is e_a_mansour@yahoo.com

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3 Replies
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Xilinx Employee
Xilinx Employee
11,583 Views
Registered: ‎08-01-2008

You can contact your FAE

Try to contact customer services

http://www.xilinx.com/support/service-portal/contact-support.html

 

Here is licesning FAQs

http://www.xilinx.com/tools/faq.htm

Thanks and Regards
Balkrishan
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Xilinx Employee
Xilinx Employee
11,564 Views
Registered: ‎10-24-2013

Hi @ahmedmansour

 

I just sent you a private message. Please check the same.

Thanks,Vijay
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Xilinx Employee
Xilinx Employee
11,194 Views
Registered: ‎10-24-2013

Hi @ahmedmansour

 

Did you follow the instructions given in the private message? Hope your issue is resolved.

 

Thanks,Vijay
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