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altium_chou
Visitor
Visitor
211 Views
Registered: ‎01-28-2021

licens issue

Hi~

Because I change my lab computer, I want to delete my last host named "...-i9...".
But the system show I exceed the maximum value that I can operate.
So. Someone can tell me how to reset all the setting (or just delete all host)?

It is so exhaust that I think reset is better decision.

thanks

 

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ansarimo
Xilinx Employee
Xilinx Employee
137 Views
Registered: ‎12-04-2019

Hi @altium_chou 

I suspect you have reached the maximum limit of rehosts, are you facing the below error while rehosting?

ansarimo_0-1612158492710.png

If yes, then as indicated in the message, you'd need to raise an Electronic Fulfillment SR with the Xilinx Customer Service team (by logging in to https://www.xilinx.com/support.html#serviceportal -> LICENSING), asking them to add you move of these re-host attempts. They will then be able to reset the counter back to 0 out of 5, so you'd then be able to re-host your licenses.

Hope this helps. 

 

Thanks and Regards,

Ansari Hunen

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