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mpeqer
Newbie
Newbie
303 Views
Registered: ‎03-28-2021

program download

Hi, I want to download Vivado Design Suite – HLx Editions ,but I am failed to do it. It keeps telling me, "Please correct the errors and send your information again. We cannot fulfill your request as your account has failed export compliance verification." Can anyone give me any idea why it is happening and how can I fix the issue? I need this software 

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2 Replies
mnagpal
Xilinx Employee
Xilinx Employee
258 Views
Registered: ‎12-03-2019

Hi @mpeqer ,

please check the below link :
https://forums.xilinx.com/t5/Installation-and-Licensing/Please-correct-the-errors-and-send-your-information-again-We/m-p/899367
https://forums.xilinx.com/t5/Welcome-Join/Please-correct-the-errors-and-send-your-information-again-We/m-p/1169766
https://forums.xilinx.com/t5/Welcome-Join/Please-correct-the-errors-and-send-your-information-again-We/m-p/1082640

Regards,
Manish
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anatoli
Moderator
Moderator
202 Views
Registered: ‎06-14-2010

Hello @mpeqer ,

Looks like your Xilinx.com profile is currently blocked and is being screened by our export compliance team and is placed on hold and that is the reason why you are currently unable to generate a license or download Vivado. 

Therefore, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with Global Trade Compliance team (GTC) to get this checked and unblocked for you then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

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