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4,705 Views
Registered: ‎07-17-2017

system error SHSMP64.DLL

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 i have download vivado 2017 in windows 7 . when i open the application i get a system error .dll missing and 0xc0000005  error.

how to resolve it.

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2,568 Views
Registered: ‎07-17-2017

Re: system error SHSMP64.DLL

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I faced the same problem while installing other latest software too, where i could find updating windows helped me resolve this problem.

8 Replies
Moderator
Moderator
4,697 Views
Registered: ‎09-15-2016

Re: system error SHSMP64.DLL

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Hi @s.kishore1998

 

Check this thread:

https://forums.xilinx.com/t5/Installation-and-Licensing/Can-t-load-Vivado-15-1-on-Windows-8-1-SHSMP64-dll-is-missing/td-p/638039

 

Please note that with Vivado version 2017.x Visual C++ redistributable 2015 is used.

 

Regards

Rohit

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Regards
Rohit
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4,666 Views
Registered: ‎07-17-2017

Re: system error SHSMP64.DLL

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i am using vivado 2017.2

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4,662 Views
Registered: ‎07-17-2017

Re: system error SHSMP64.DLL

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i cant resolve yet
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Moderator
Moderator
4,644 Views
Registered: ‎09-15-2016

Re: system error SHSMP64.DLL

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Hi @s.kishore1998

 

If reinstalling didnot work. Can you please try with AR#59304 and see if it helps:

https://www.xilinx.com/support/answers/59304.html

 

If any other system which is having the working 2017.2 install, try replacing the particular dll in Vivado installed location with the one from working machine.

Also check this link:

http://www.fixerrorkit.com/fix-error/fix-SHSMP64.DLL-error.html

 

Hope the given suggestions help.

 

Regards

Rohit

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Regards
Rohit
----------------------------------------------------------------------------------------------
Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful.

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Moderator
Moderator
4,449 Views
Registered: ‎06-14-2010

Re: system error SHSMP64.DLL

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Hello @s.kishore1998,

 

I would like to check with you and see if you were able to resolve the issue? There are other customers who are also seeing the same error with 2017.2, so it would be great if we can identify the root cause of the problem and also a solution to this issue. Your help would be greatly appreciated and as this could help others with the same problem.

 

Thanks in advance and have a nice day.

 

Kind Regards,

Anatoli

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Visitor robbietoo
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Registered: ‎11-16-2017

Re: system error SHSMP64.DLL

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I'm having this problem too. I found that I couldn't start directly through Vivado.exe.

You can refer to how default shortcuts Target and Start in as below, not directly to start Vivado.exe.

Target : C:\Xilinx\Vivado\2017.2\bin\unwrapped\win64.o\vvgl.exe C:\Xilinx\Vivado\2017.2\bin\vivado.bat

Start in: %APPDATA%\Xilinx\Vivado

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2,569 Views
Registered: ‎07-17-2017

Re: system error SHSMP64.DLL

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I faced the same problem while installing other latest software too, where i could find updating windows helped me resolve this problem.

1,960 Views
Registered: ‎07-17-2017

Re: system error SHSMP64.DLL

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If you want to find the exact update file, try installing photoshop 17 version. It shows similar error code and update required for rectifying error in their forum.

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