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Visitor dtmoreno
Visitor
420 Views
Registered: ‎07-02-2019

Account has failed export compliance verification

I am trying to download a file from the Xilinx site, but when it prompts me to sign in, i get the message:

We cannot fulfill your request as your account has failed export compliance verification.

When I try to submit a service request I get the same error.

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3 Replies
Scholar drjohnsmith
Scholar
409 Views
Registered: ‎07-09-2009

Re: Account has failed export compliance verification

please do a forum search

this has come up many times, all with the same answer,
<== If this was helpful, please feel free to give Kudos, and close if it answers your question ==>
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Teacher xilinxacct
Teacher
362 Views
Registered: ‎10-23-2018

Re: Account has failed export compliance verification

@dtmoreno

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

Scholar drjohnsmith
Scholar
90 Views
Registered: ‎07-09-2009

Re: Account has failed export compliance verification

Nice to hear where Xilinx is used

does the above not answer what you need to do ?

"A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues"
<== If this was helpful, please feel free to give Kudos, and close if it answers your question ==>
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