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jhouee
Observer
Observer
4,112 Views
Registered: ‎11-27-2015

Can't log a ticket support

Hello,

 

I still can't log a ticket under the portal !

I have all  browsers updates plus cache cleaned ...

I'll do more projects on 2016,  please help me to access this portal.

 

Thanks

Johann

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5 Replies
austin
Scholar
Scholar
4,104 Views
Registered: ‎02-27-2008

j,

 

Please email me at austin@xilinx.com with your company name, etc.

 

I will pass that along to the support team to see if you qualify for webcase support.  Most support is through the forums (generally faster, too).

 

 

Austin Lesea
Principal Engineer
Xilinx San Jose
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vijayak
Xilinx Employee
Xilinx Employee
4,092 Views
Registered: ‎10-24-2013

Hi,
Meanwhile post your issue here. We will try to address while your account issue is addressed.
Thanks,Vijay
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vuppala
Xilinx Employee
Xilinx Employee
4,087 Views
Registered: ‎04-16-2012

Hello @jhouee

 

You have access to Xilinx Service Portal. Can you share the snapshot of the error message when you are trying to login to Xilinx Service Portal (http://www.xilinx.com/support/service-portal.html)

 

Thanks,

Vinay

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cperla
Visitor
Visitor
4,076 Views
Registered: ‎02-03-2010

Hi @jhouee,

 

Your account should be fixed now. Please try logging in again.

 

 

Thanks,

Chris

jhouee
Observer
Observer
4,041 Views
Registered: ‎11-27-2015

Thanks a lot !

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