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Newbie
Newbie
487 Views
Registered: ‎11-18-2020

Error in :Download Center - Name and Address Verification

Hi,

I am getting the following error while trying to download Vivado Design Suite :

""Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.""

I have done the entire registration process but could not download it.

 

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5 Replies
481 Views
Registered: ‎06-21-2017

 

Have you searched the forums for similar posts?  You should come across this Answer Record.  https://www.xilinx.com/support/answers/44043.html 

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Newbie
Newbie
477 Views
Registered: ‎11-18-2020

Yes I have checked the conditions. I have tried to create another account adn also to sign-in from incognito mode. Unfortunately I could not succeed in any of these attempts.
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473 Views
Registered: ‎06-21-2017

Have you sent an email to websupport@xilinx.com as mentioned in the answer record?  It may take a couple days to get an answer.

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Newbie
Newbie
458 Views
Registered: ‎11-18-2020

I have sent an email as well but unfortunately did not receive any reply.
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Moderator
Moderator
340 Views
Registered: ‎06-14-2010

Hello @sourajyoti ,

We haven't received any emails from the email address attached to your Xilinx.com profile.

Please resend this once again and we will take care of this then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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