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369 Views
Registered: ‎09-12-2019

[HELP] Failed export compliance verification

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[HELP] Failed export compliance verification
Jump to solution

Hi,

 

I'm trying to download  Vivado HLx 2019.1 Update 3 (TAR/GZIP - 9.58 GB) but after filling all the necessary information i get the following error :

 

"We cannot fulfill your request as your account has failed export compliance verification."

 

i have already looked for solution but the error has not been resolved, can anyone from Xilinx verify my profile please ? 

 

Thanks

 

0 Kudos
1 Solution

Accepted Solutions
Teacher xilinxacct
Teacher
359 Views
Registered: ‎10-23-2018

Re: [HELP] Failed export compliance verification

Jump to solution

@ramialaeddine 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

1 Reply
Teacher xilinxacct
Teacher
360 Views
Registered: ‎10-23-2018

Re: [HELP] Failed export compliance verification

Jump to solution

@ramialaeddine 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)