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Visitor sir_jam
Visitor
318 Views
Registered: ‎09-10-2019

Name and Address Verification help

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I not getting past the "Product licensing- Name and Address verification" part. It keeps saying:

"Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification."

But there is no error being highlighted.

Please help

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1 Solution

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Teacher xilinxacct
Teacher
307 Views
Registered: ‎10-23-2018

Re: Name and Address Verification help

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@sir_jam 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

2 Replies
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Teacher xilinxacct
Teacher
308 Views
Registered: ‎10-23-2018

Re: Name and Address Verification help

Jump to solution

@sir_jam 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

Visitor sir_jam
Visitor
218 Views
Registered: ‎09-10-2019

Re: Name and Address Verification help

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Hi, thank you for your help. I ultimately had to contact websupport and they fixed the problem very quickly.
Thanks again!
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