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simo_mart
Visitor
Visitor
776 Views
Registered: ‎10-07-2019

Name and Address Verification

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Hello.

I'm trying to download Vivado 2019.1 and I keep getting this error message:

"Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification."

The information I provided is correct and I've read all the related issues to this problem and any of them led me to a solution, so I think there is something wrong with my account in Xilinx system. Could you let me know if there is something I could do to fix this?

 

Thanks.

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xilinxacct
Professor
Professor
756 Views
Registered: ‎10-23-2018

@simo_mart 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post

1 Reply
xilinxacct
Professor
Professor
757 Views
Registered: ‎10-23-2018

@simo_mart 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post