Showing results for 
Show  only  | Search instead for 
Did you mean: 
Registered: ‎03-09-2020

Name and Address Verification


I am trying to download Vivado HL WebPACK Edition but I am stuck at the address information section of the download. I keep getting the following error message:


Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

U.S. Government Export Approval
  • U.S. export regulations require that your First Name, Last Name, Company Name and Shipping Address be verified before Xilinx can fulfill your download request.  Please provide accurate and complete information. 
  • Addresses with Post Office Boxes and names/addresses with Non-Roman Characters with accents such as grave, tilde or colon are not supported by US export compliance systems.


I entered my correct address information but I still keep getting the same error message, any solutions to this ? 

Thanks in advance.


P.S. sorry if this is the wrong forum, I didn't find any forum related to registration and installation issues. 

0 Kudos
1 Reply
Registered: ‎06-14-2010

Hello @Key-142 ,

Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

Looks like the country that you are trying to obtain Xilinx license/software from has been identified as a D category county.

That is the reason for this error regarding export compliance that you are seeing.

For more info, please go through the link below.

The Answer Record in the error message also explains this situation:

That is the reason for this error.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

0 Kudos