03-09-2020 05:23 AM
I am trying to download Vivado HL WebPACK Edition but I am stuck at the address information section of the download. I keep getting the following error message:
Please correct the errors and send your information again.
We cannot fulfill your request as your account has failed export compliance verification.
I entered my correct address information but I still keep getting the same error message, any solutions to this ?
Thanks in advance.
P.S. sorry if this is the wrong forum, I didn't find any forum related to registration and installation issues.
03-11-2020 03:34 AM
Hello @Key-142 ,
Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.
Looks like the country that you are trying to obtain Xilinx license/software from has been identified as a D category county.
That is the reason for this error regarding export compliance that you are seeing.
For more info, please go through the link below.
The Answer Record in the error message also explains this situation: http://www.xilinx.com/support/answers/44043.html.
That is the reason for this error.