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Visitor
Visitor
220 Views
Registered: ‎10-07-2019

Name and Address Verification

Hello.

I'm trying to download Vivado 2019.1 and I keep getting this error message:

"Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification."

The information I provided is correct and I've read all the related issues to this problem and any of them led me to a solution, so I think there is something wrong with my account in Xilinx system. Could you let me know if there is something I could do to fix this?

 

Thanks.

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Instructor
Instructor
200 Views
Registered: ‎10-23-2018

@simo_mart 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.