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Explorer
Explorer
315 Views
Registered: ‎05-03-2018

Password reset not working

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Hello all,
I'm facing a problem regarding a Xilinx account.

One of my customer can’t log in the account after the password reset.
In this case it's possible that the account has been deleted by Xilinx because HE didn’t log in for a lot of time.

I suggessted to create a new account with the same email because I've seen this AR: 
https://forums.xilinx.com/t5/Installation-and-Licensing/Reset-password-does-not-work/td-p/844360

But it's still not working, the message given by the site is:
"This email address is either invalid or already in use"

Can you help me on this ?

Best regards,
Andrea

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1 Solution

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Community Manager
Community Manager
263 Views
Registered: ‎08-23-2015

Re: Password reset not working

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Hi @andreac_avnet 

 

Could you contact crcwebsupport@xilinx.com with information below?

 

User name

Email address

 

Best regards,

Yuka

1 Reply
Community Manager
Community Manager
264 Views
Registered: ‎08-23-2015

Re: Password reset not working

Jump to solution

Hi @andreac_avnet 

 

Could you contact crcwebsupport@xilinx.com with information below?

 

User name

Email address

 

Best regards,

Yuka