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Abdul6498
Visitor
Visitor
1,893 Views
Registered: ‎11-04-2020

Please correct the errors and send your information again. We cannot fulfill your request as your account has failed export compliance verification.

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I was trying to download Vivado. While filling out the form I have received the following message.

"Please correct the errors and send your information again. We cannot fulfill your request as your account has failed export compliance verification."

Please try to solve this issue immediately because I have a class today and I need this software.

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anatoli
Moderator
Moderator
1,544 Views
Registered: ‎06-14-2010

Hello @Abdul6498 , @Abdul98640 ,

Your first account (with your University email address) is now active.

However, for your second account, i've sent you an email, as there are some additional info required from your end.

So, you shouldn't have any issues in downloading Xilinx Software using your first account.

As a recommendation, since your profile was blocked in the first place, there is a chance that each time when you update your Xilinx.com profile in the future, it will get blocked once again. Therefore, please don’t update your profiles (unless it is needed to do so) once the profile is re-enabled.

If this happens for you again, please contact Xilinx Customer Support(websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and we will unblock your profile again then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

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anatoli
Moderator
Moderator
1,825 Views
Registered: ‎06-14-2010

Hello @Abdul6498 ,

Looks like your Xilinx.com profile is currently blocked and is being screened by our export compliance team and is placed on hold and that is the reason why you are currently unable to generate a license or download Vivado. 

Therefore, please contact Xilinx Customer Support (websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and they will work with Global Trade Compliance team (GTC) to get this checked and unblocked for you then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

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If starting with Versal, take a look at our Versal Design Process Hub and our
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Abdul6498
Visitor
Visitor
1,823 Views
Registered: ‎11-04-2020

I have contacted Xilinx. But they didn't reply.

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anatoli
Moderator
Moderator
1,810 Views
Registered: ‎06-14-2010

Hello @Abdul6498 ,

I'm actually one of the guys who has access to this inbox, however i don't see any emails from you.

Can you please resend this one again, as we actually need an email received from an user (as a request), so that this can be forwarded to the Xilinx Export Compliance team and to get your account unblocked.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

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If starting with Versal, take a look at our Versal Design Process Hub and our
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Abdul6498
Visitor
Visitor
1,804 Views
Registered: ‎11-04-2020

Can you please check you email now.

Abdul6498_0-1604585855333.png

Abdul6498_1-1604585882054.png

 

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anatoli
Moderator
Moderator
1,792 Views
Registered: ‎06-14-2010

Hello @Abdul6498 ,

It is strange indeed, as i still can't see this in the queue.

Please forward that email to me directly, as i need to investigate why your email hasn't come to us.
My email is just my first name @xilinx.com

At the same time, i've requested to check and update your profile. I will update you once this is done.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

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Abdul6498
Visitor
Visitor
1,788 Views
Registered: ‎11-04-2020

Abdul6498_0-1604587384605.png

Can you please check your email now?

 

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anatoli
Moderator
Moderator
1,785 Views
Registered: ‎06-14-2010

@Abdul6498 ,

Nope, haven't received this as of yet.

Somehow your emails aren't getting delivered to us.
I've checked the Junk inbox, in case it may went there, but no, still haven't received this.

Anyhow, I will update you once your account is active.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------
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Abdul6498
Visitor
Visitor
1,776 Views
Registered: ‎11-04-2020

Abdul6498_0-1604588091536.png

From other email address

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anatoli
Moderator
Moderator
1,774 Views
Registered: ‎06-14-2010

Hi again @Abdul6498 ,

I have now received this into my inbox as well as into websupport inbox. However, from a different email address, to what is in your Xilinx.com profile.

Perhaps there is an issue with your university email address?

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------
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Abdul6498
Visitor
Visitor
1,758 Views
Registered: ‎11-04-2020
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Abdul98640
Newbie
Newbie
1,733 Views
Registered: ‎11-05-2020

@anatoli 

This is my second account and I'm facing the same issue.

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Abdul98640
Newbie
Newbie
1,727 Views
Registered: ‎11-05-2020

@anatoli 

Can you please solve this issue as you have got the email?

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anatoli
Moderator
Moderator
1,545 Views
Registered: ‎06-14-2010

Hello @Abdul6498 , @Abdul98640 ,

Your first account (with your University email address) is now active.

However, for your second account, i've sent you an email, as there are some additional info required from your end.

So, you shouldn't have any issues in downloading Xilinx Software using your first account.

As a recommendation, since your profile was blocked in the first place, there is a chance that each time when you update your Xilinx.com profile in the future, it will get blocked once again. Therefore, please don’t update your profiles (unless it is needed to do so) once the profile is re-enabled.

If this happens for you again, please contact Xilinx Customer Support(websupport@xilinx.com) (see AR https://www.xilinx.com/support/answers/44043.html for more details) and we will unblock your profile again then.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
------------------------------------------------------------------------------------------------

Don’t forget to reply, kudo, and accept as solution.

If starting with Versal, take a look at our Versal Design Process Hub and our
Versal Blogs

------------------------------------------------------------------------------------------------

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