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Visitor adikhan123
Visitor
1,170 Views
Registered: ‎03-27-2019

Product Licensing - Name and Address Verification (failed export compliance verification)

I'm a student looking to download the Vivado Design Suite program, however, I keep encountering an error on the Name and Address Verification form. I keep getting two similar error messages everytime I try to submit the form. Error%20Message.png

and This below screeshot is of my profile contact info:

123.PNG

And this one below screenshot is of my Download center address verification:

12345.PNGi give correct information in both areas now why iam getting this error and how i could solve it please help me 

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11 Replies
Teacher xilinxacct
Teacher
1,162 Views
Registered: ‎10-23-2018

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

@adikhan123 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

Visitor adikhan123
Visitor
1,159 Views
Registered: ‎03-27-2019

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

I did all the steps told in 

AR# 44043

but nothing helped out still facing same issues i tried many time nothing helped even i send email to (websupport@xilinx.com) indicating my issue but still same problem 

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Scholar dpaul24
Scholar
1,136 Views
Registered: ‎08-07-2014

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

@adikhan123,

Again please read carefully the AR. - https://www.xilinx.com/support/answers/44043.html

Check the list of countries.

Pakistan is in Group D category, may be that's why you are being denied.

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FPGA enthusiast!
All PMs will be ignored
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Visitor adikhan123
Visitor
1,134 Views
Registered: ‎03-27-2019

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

i think thats the list of countries that are accepted to get license .or if thats the problem then what should i do i ned that vivado i just bought artix 7 fpga yesterday and now im stuck

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Scholar dpaul24
Scholar
1,128 Views
Registered: ‎08-07-2014

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

@adikhan123,

or if thats the problem then what should i do i ned that vivado i just bought artix 7 fpga yesterday and now im stuck

I guess you have to wait until a xilinx representative can specially process your request!

--------------------------------------------------------------------------------------------------------
FPGA enthusiast!
All PMs will be ignored
--------------------------------------------------------------------------------------------------------
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Visitor adikhan123
Visitor
1,125 Views
Registered: ‎03-27-2019

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

 
0 Kudos
1,122 Views
Registered: ‎06-21-2017

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

You may just land your brother in prison.  I'm not a lawer, but I'm fairly sure that trying to circumvent US export control laws is a felony in the U.S. and Germany and the U.S have extradition treaties.

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Visitor adikhan123
Visitor
1,115 Views
Registered: ‎03-27-2019

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

then how i get vivado i need it for my study purpose. its important for me.

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Scholar u4223374
Scholar
922 Views
Registered: ‎04-26-2015

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

Unfortunately the only (legal) solution is "move to a country that the USA is more friendly towards". There's not really anything that Xilinx can do about this; it's a US government policy. I think that all the other manufacturers of "big" FPGAs are in much the same situation; the only ones that escape are some of the Lattice models by virtue of their user-developed open-source toolchain.

Newbie richiefloyd
Newbie
835 Views
Registered: ‎04-12-2019

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

If you don't mind will you please share some relative information? Because I am facing such issue and want the solution ASAP. #HappyBirthday Error
.

.

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Moderator
Moderator
829 Views
Registered: ‎06-14-2010

Re: Product Licensing - Name and Address Verification (failed export compliance verification)

Hello @richiefloyd ,

Unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

The country that you are trying to obtain Xilinx license/software from has been identified as a D category county.

That is the reason for this error regarding export compliance that you are seeing.

For more info, please go through the link below.

https://www.bis.doc.gov/index.php/documents/regulation-docs/2255-supplement-no-1-to-part-740-country-groups-1/file

The Answer Record in the error message also explains this situation: http://www.xilinx.com/support/answers/44043.html.

That is the reason for this error.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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