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Observer akiaji
Observer
520 Views
Registered: ‎04-16-2017

Service portal login problem

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Hi,

 

I'm trying to connect service portal to request "rehost assistance" written here(https://forums.xilinx.com/t5/Installation-and-Licensing/Error-maximum-number-of-allowed-license-key-regeneration/td-p/733064).

 

However, I got an error "invalid username/password specified.(SBL-UIF-00271)".

I tried to login after cleaning my browser chache and filling all of my profile (except Address 2 because it's not have to be filled) based on below but I got same result. 

https://forums.xilinx.com/t5/General-Technical-Discussion/Service-Portal-Login-Problem/m-p/639867#M34736

https://forums.xilinx.com/t5/Welcome-Join/Facing-Portal-Login-Issue/td-p/928499

 

How can I login to the portal?

Please help to solve this problem.

 

Thanks,

akiaji

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1 Solution

Accepted Solutions
Moderator
Moderator
503 Views
Registered: ‎06-14-2010

Re: Service portal login problem

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Hello @akiaji ,

Your issue should now be resolved. Please try once again and let me know if you are still unable to log in.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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2 Replies
Moderator
Moderator
504 Views
Registered: ‎06-14-2010

Re: Service portal login problem

Jump to solution

Hello @akiaji ,

Your issue should now be resolved. Please try once again and let me know if you are still unable to log in.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------

View solution in original post

Observer akiaji
Observer
488 Views
Registered: ‎04-16-2017

Re: Service portal login problem

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Thank you for your reply @anatoli.

 

I can login to Service Portal now and I've submit SR.

I wait some responses now.

I appriciate you.

 

Kind Regards,

akiaji

 

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