cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Adventurer
Adventurer
702 Views
Registered: ‎10-04-2018

Very slow support from Xilinx

Hello,

I am working with Xilinx support already 6 years. After Xilinx changed the support type to community support i.e. no option to open service ticket, the support became very slow.

Usually Xilinx was answering to issues during one day, but in community you may spend more than 1 week and not get the answer.

just the voice of unhappy customer.

 

Thanks

 

0 Kudos
2 Replies
Highlighted
Moderator
Moderator
657 Views
Registered: ‎06-14-2010

Re: Very slow support from Xilinx

Hello @hayk.petr,

First of all, we would like to apologies for the inconvenience caused.

 

Thanks for highlighting this with us regarding your post which has remained unanswered for you for some time. We are working with the moderators on this matter, to make sure this is prevented going forward. We have a designated team to make sure all of the posts are looked after within timely manner and not weeks, as Xilinx Forums are now a Xilinx resource for technical support. The entire Xilinx User Community is available to help here, and you should have no issues in asking questions and collaborate with Xilinx experts and Xilinx User Community to get the solutions you need within the timely manner.

Thanks once again and have a nice day.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
-------------------------------------------------------------------------
Don’t forget to reply, kudo, and accept as solution.
-------------------------------------------------------------------------
0 Kudos
Highlighted
Adventurer
Adventurer
587 Views
Registered: ‎10-04-2018

Re: Very slow support from Xilinx

Dear @anatoli

This issue is not only connected with my post but opinion from many colleagues

0 Kudos