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Newbie harry_ed
Newbie
312 Views
Registered: ‎08-04-2019

We cannot fulfill your request as your account has failed export compliance verification.

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I am unable to download reference design files due to the subjected information. I have entered correct information in my profile. please help to fix the issue. i have cleared browser/cach history etc. but didn't resolve.

 

Thanks

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1 Solution

Accepted Solutions
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Teacher xilinxacct
Teacher
302 Views
Registered: ‎10-23-2018

Re: We cannot fulfill your request as your account has failed export compliance verification.

Jump to solution

@harry_ed 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)

1 Reply
Highlighted
Teacher xilinxacct
Teacher
303 Views
Registered: ‎10-23-2018

Re: We cannot fulfill your request as your account has failed export compliance verification.

Jump to solution

@harry_ed 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed. :-)