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Newbie
Newbie
583 Views
Registered: ‎10-07-2020

We cannot fulfill your request as your account has failed export compliance verification error

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Whenever I try to download Xilinx Unified Installer 2020.1: Windows Self Extracting Web Installer

I get this error:

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

 

Even though I provided accurate information and my university is subscribed to this service. there are no highlighted errors.

 

Please help me with this issue as soon as possible.

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1 Solution

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Instructor
Instructor
525 Views
Registered: ‎10-23-2018

@Bishoy 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post

1 Reply
Instructor
Instructor
526 Views
Registered: ‎10-23-2018

@Bishoy 

Several other people have had this...

This was the answer when someone else had the issue

This is part of the FAQ for the Welcome and Join board:

Q2. When I try to download a tool or a document I get the following message:
“We cannot fulfill your request as your account has failed export compliance verification”
What can I do?

A2. You should start by reading the recommendations from AR#44043.

If you still have issues, in order for your profile to be reset and cleared, please send an email to Xilinx Customer Support (websupport@xilinx.com) indicating your "export compliance issue" and they in turn will contact Xilinx Customer Service on your behalf, who would be able to screen and verify your profile and re-activate this then, so that you can login and download the required software without issues

Hope that Helps

If so, Please mark as solution accepted. Kudos also welcomed.

View solution in original post