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kahmed06
Visitor
Visitor
755 Views
Registered: ‎09-10-2018

We cannot fulfill your request as your account has failed export compliance verification.

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Hi.

I was trying to install vivado 2019.1, however I got the following message

We cannot fulfill your request as your account has failed export compliance verification.

I looked for the solution and tried the suggested approach like: change the profile and others, but it did not work. Please provide me some solution specific to my account.

Thanks.

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1 Solution

Accepted Solutions
drjohnsmith
Teacher
Teacher
701 Views
Registered: ‎07-09-2009

seems strange that you managed to download the package, yet cant' register it ,

When did you email websupport ?

    its a human at the other end of websupport, and they have a lot to do which is a manual process, so it can take some days to get an answer,

     

<== If this was helpful, please feel free to give Kudos, and close if it answers your question ==>

View solution in original post

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bruce_karaffa
Scholar
Scholar
742 Views
Registered: ‎06-21-2017

Did you read Answer Record 44043 ?  Did you send the email to websupport@xilinx.com?  Are you in a category D or E country?

kahmed06
Visitor
Visitor
735 Views
Registered: ‎09-10-2018

Hi Bruce,

I read the answer, I sent email to websupport@xilinx.com. And I am from USA, which is not from D or E country.

Thanks for your quick response.

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drjohnsmith
Teacher
Teacher
702 Views
Registered: ‎07-09-2009

seems strange that you managed to download the package, yet cant' register it ,

When did you email websupport ?

    its a human at the other end of websupport, and they have a lot to do which is a manual process, so it can take some days to get an answer,

     

<== If this was helpful, please feel free to give Kudos, and close if it answers your question ==>

View solution in original post

kahmed06
Visitor
Visitor
515 Views
Registered: ‎09-10-2018

After the adjustment from the support team, now I can download. Thanks everyone.