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Visitor
Visitor
340 Views
Registered: ‎11-20-2019

VCU 1525 NO card is found

Hi

I am trying to install VCU 1525 board. I have followed the user manual and sucessfully installed xrt and shell packages. I am able to see the device with lspci command. But after "xbutil flash scan", it returned "No card is found!" I have checked the board and cold rebooted the system but no luck. Does anyone here have any suggestions? Thanks.

 

% sudo lspci -vd 10ee:
04:00.0 Serial controller: Xilinx Corporation Device 6a90 (prog-if 01 [16450])
	Subsystem: Xilinx Corporation Device 4350
	Flags: fast devsel, IRQ 16
	Memory at da000000 (32-bit, non-prefetchable) [size=32M]
	Memory at dc040000 (32-bit, non-prefetchable) [size=64K]
	Capabilities: [40] Power Management version 3
	Capabilities: [60] MSI-X: Enable- Count=33 Masked-
	Capabilities: [70] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [1c0] #19
	Capabilities: [350] Vendor Specific Information: ID=0001 Rev=1 Len=02c <?>
	Capabilities: [400] Access Control Services

04:00.1 Serial controller: Xilinx Corporation Device 6a8f (prog-if 01 [16450])
	Subsystem: Xilinx Corporation Device 4350
	Flags: fast devsel
	Memory at d8000000 (32-bit, non-prefetchable) [size=32M]
	Memory at dc020000 (32-bit, non-prefetchable) [size=128K]
	Memory at dc000000 (32-bit, non-prefetchable) [size=128K]
	Capabilities: [40] Power Management version 3
	Capabilities: [70] Express Endpoint, MSI 00
	Capabilities: [100] Advanced Error Reporting
	Capabilities: [400] Access Control Services

% sudo /opt/xilinx/xrt/bin/xbutil flash scan
No card is found!

 

 

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6 Replies
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Xilinx Employee
Xilinx Employee
324 Views
Registered: ‎06-06-2018

Re: VCU 1525 NO card is found

Hi @yu.liu ,

>> Please share OS details and Server machine details.

>> After installing XRT and Shell, please try performing warm reboot. And then perform xbutil flash scan and share the results.

 

The troubleshooting section lists  reasons for a possible "card not found" error: 

Problem: Card not correctly installed

Solution: verify card is detected with LSPCI (completed)

Problem: Card not compatible with server

Solution: Use qualified server. See VCU1525 Data Sheet for system compatibilities. 

Problem: Maintenance USB is attached to card

Solution: Disconnect maintenance usb and reboot

 

Regards,
Deepak D N
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Visitor
Visitor
314 Views
Registered: ‎11-20-2019

Re: VCU 1525 NO card is found

Hi Deepak

Problem: Card not compatible with server

Solution: Use qualified server. See VCU1525 Data Sheet for system compatibilities. 

Problem: Maintenance USB is attached to card

Solution: Disconnect maintenance usb and reboot

------(There is no USB attached)

Problem: Kernel version is incompatible.

Solution: Run uname -r to check the kernel version. Ensure that the kernel version matches the version listed for your OS in Chapter 4: Installing the Deployment Software. 

-----(Have checked the version are the same)

Can you send us the output of uname -r? 

% uname -r
3.10.0-1062.el7.x86_64

% sudo yum info kernel-devel
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
 * epel: fedora-epel.mirror.lstn.net
Installed Packages
Name        : kernel-devel
Arch        : x86_64
Version     : 3.10.0
Release     : 1062.el7
Size        : 38 M
Repo        : installed
Summary     : Development package for building kernel modules to match the kernel
URL         : http://www.kernel.org/
License     : GPLv2
Description : This package provides kernel headers and makefiles sufficient to build modules
            : against the kernel package.

% sudo yum info kernel-headers
Loaded plugins: fastestmirror, langpacks
Loading mirror speeds from cached hostfile
 * epel: fedora-epel.mirror.lstn.net
Installed Packages
Name        : kernel-headers
Arch        : x86_64
Version     : 3.10.0
Release     : 1062.el7
Size        : 3.7 M
Repo        : installed
From repo   : anaconda
Summary     : Header files for the Linux kernel for use by glibc
URL         : http://www.kernel.org/
License     : GPLv2
Description : Kernel-headers includes the C header files that specify the interface
            : between the Linux kernel and userspace libraries and programs.  The
            : header files define structures and constants that are needed for
            : building most standard programs and are also needed for rebuilding the
            : glibc package.

Thanks

 

Yu

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Moderator
Moderator
186 Views
Registered: ‎06-14-2010

Re: VCU 1525 NO card is found

Hello @yu.liu ,

1) Can you please confirm which exact xrt and shell packages did you install? Are these the ones available here: https://www.xilinx.com/products/boards-and-kits/vcu1525-a.html#gettingStarted

2) Are you Running VM?

3) How was SUDO applied during install of the xrt and shell packages ? (su, bash sudo, or as documented in in UG1268)?

We have seen this occur when XRT is installed via a su root, rather than a sudo on the package installation. 

In this case, Linux would expect all these commands to be run as super user.

As such, can you also confirm on this please? Thanks

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Visitor
Visitor
165 Views
Registered: ‎11-20-2019

Re: VCU 1525 NO card is found

I have got the problem solved. Thanks. 

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Moderator
Moderator
144 Views
Registered: ‎06-14-2010

Re: VCU 1525 NO card is found

Hello @yu.liu ,

Thanks a lot for letting us know. Glad you were able to resolve this issue.

As your issue is resolved now, can you please mark a response as Accepted Solution (more info on this can be found here: https://forums.xilinx.com/t5/help/faqpage/faq-category-id/solutions#solutions), so that the topic can be completed then?  We appreciate your help.

Have a nice day.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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Moderator
Moderator
59 Views
Registered: ‎06-14-2010

Re: VCU 1525 NO card is found

Hello @yu.liu ,

Would you be able to share the solution that helped you to overcome and solve your issue? This would be useful for other users who'd encounter the same problem in the future.

We really appreciate your helps.

Have a nice day.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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