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aaron2
Visitor
Visitor
249 Views
Registered: ‎06-17-2021

Cannot download Vivado 2020

I cannot download Vivado. It keeps telling me:

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Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

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I'm in the US.  Who can I talk to?  There is no way to talk to anyone from Xilinx!!!!!!

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3 Replies
ansarimo
Xilinx Employee
Xilinx Employee
169 Views
Registered: ‎12-04-2019

Hi @aaron2 

Have you checked this Answer Record in relation to the Failed export compliance issue?

https://www.xilinx.com/support/answers/44043.html

please send an email to Xilinx Customer Support (websupport@xilinx.comindicating your "export compliance" issue and they in turn will contact Xilinx Global Trade Compliance team on your behalf, who would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

Hope this helps

 

Thanks and Regards,

Ansari Hunen

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aaron2
Visitor
Visitor
99 Views
Registered: ‎06-17-2021

It was fixed once and I was able to download the installer.  But now the problem is back again.  I cannot download again and the installer is also failing to download.  I am getting the same export compliance message error.

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ansarimo
Xilinx Employee
Xilinx Employee
72 Views
Registered: ‎12-04-2019

Hi @aaron2 

Please send an email to Xilinx Customer Support (websupport@xilinx.comindicating that you are again facing the same "export compliance" issue, they will then check your profile and would be able to screen and verify your profile and if all is good, re-activate this then, so that you can then login and download the required software without issues. 

If possible then try downloading and installing All OS SFD installer as once downloaded it does not require any internet connection and is ready to install.

Hope this helps.

 

Thanks and Regards,

Ansari Hunen

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