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166 Views
Registered: ‎02-03-2019

I can't download vivado

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Hi,

I have been trying to download vivado for several hours but with no success. I have followed several answers but non worked.

The error message is "

Please correct the errors and send your information again.

We cannot fulfill your request as your account has failed export compliance verification.

"

I'm a student, I changed my email to my college email and no success. can you please help me? what is the mistake in my profile?

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1 Solution

Accepted Solutions
Moderator
Moderator
86 Views
Registered: ‎06-14-2010

Re: I can't download vivado

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Hello @fares_mehanna,

In relation to this error, unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

Please check if your country is on the E and/or D list, as this could be one of the reasons you are seeing this error.

For more info, please go through the link below.

https://www.bis.doc.gov/index.php/documents/regulation-docs/2255-supplement-no-1-to-part-740-country-groups-1/file

The Answer Record in the error message also explains this situation: https://www.xilinx.com/support/answers/44043.html

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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5 Replies
Xilinx Employee
Xilinx Employee
152 Views
Registered: ‎05-22-2018

Re: I can't download vivado

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Hi @fares_mehanna,

Please check this AR link:

https://www.xilinx.com/support/answers/44043.html

Thanks,

Raj

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148 Views
Registered: ‎02-03-2019

Re: I can't download vivado

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Thank you for your response.
I have checked multiple times. The only step I didn't go through is sending the email. I will wait anyway as maybe my "profile being screened by our export compliance team and placed on hold".
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Moderator
Moderator
87 Views
Registered: ‎06-14-2010

Re: I can't download vivado

Jump to solution

Hello @fares_mehanna,

In relation to this error, unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

Please check if your country is on the E and/or D list, as this could be one of the reasons you are seeing this error.

For more info, please go through the link below.

https://www.bis.doc.gov/index.php/documents/regulation-docs/2255-supplement-no-1-to-part-740-country-groups-1/file

The Answer Record in the error message also explains this situation: https://www.xilinx.com/support/answers/44043.html

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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65 Views
Registered: ‎02-03-2019

Re: I can't download vivado

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Hi,
Thank you anatoll for the replay. that really explains the problem.
I don't really get why such constraint is existed or what I suppose to do with my zynq chip without the software but I will handle it.
Anyway, thank you for your time and your effort,
Fares.
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Moderator
Moderator
50 Views
Registered: ‎06-14-2010

Re: I can't download vivado

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Hello @fares_mehanna,

Since you are from an university, you should be able to contact Xilinx University Program (xup@xilinx.com) and see if they can help you in obtain the required software.

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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