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Newbie anasr
Newbie
578 Views
Registered: ‎06-04-2018

Unable to download driver

Hi,

 

I am trying to download ug344_windows.zip, but I am getting the below error

 

"We cannot fulfill your request as your account has failed export compliance verification."

 

Any help please ?

 
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2 Replies
Moderator
Moderator
541 Views
Registered: ‎01-15-2008

Re: Unable to download driver

have you installed ISE/Vivado tool? this software has programmer tools where in the cable drivers are automatically installed during install process of the software.

What is the reason for seperate install of cable drivers?

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Moderator
Moderator
512 Views
Registered: ‎06-14-2010

Re: Unable to download driver

Hello @anasr,

 

In relation to this error, unfortunately, due to strict internal export control policy, it is no longer possible to maintain an online account in some E or D category countries.

 

Please check if your country is on the E and/or D list, as this could be one of the reasons you are seeing this error.

 

For more info, please go through the link below.

 

https://www.bis.doc.gov/index.php/forms-documents/regulations-docs/federal-register-notices/federal-register-2014/944-740-supp-1/file

 

The Answer Record in the error message also explains this situation: https://www.xilinx.com/support/answers/44043.html

 

Hope this helps.

Kind Regards,
Anatoli Curran,
Xilinx Technical Support
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